Ac and heating repair service near Balch Springs, TX

Worst customer service ever. Sat in the lobby for 1hour and 45minutes for an oil change. All customers who came in after me, left before me and were doing oil changes also. When I finally ask the guy at the counter how much longer, he said there was a mix up and my car is ready, when I went to get in, they had left it parked in front of the bay doors, the windows down and the dirty paper floor mat they use still inside. I noticed my car there the whole time and thought they were waiting to pull it in after another car was done. So now I'm positive they did not even do an oil change and charged me for one because they forgot about my car. I Will never go back here.

The worst!! STAY AWAY!! Destroyed my engine with 60K miles. The Manager supports his incompetent Technicians. The place is an absolute SCAM!!

Southwest car care is amazing... The level of expertise and professionalism plus time efficiency that went into fixing my car and making sure that it was completed correctly and on time was a new experience... The owner (Terry) is straight forward and always fair... I love my mechanic... =)

I was very impressed that they noticed my oil was extremely low since they were replacing a radiator. This shows how thorough they are, that they checked the oil without being asked. I was very impressed.

This place is definitely a 5 star rating from me. I called on a Saturday afternoon because of an incident I had on the highway where a piece of wood fell from a trailer and ripped up my transmission pans and caused a bad leak. Needed work done ASAP because I had an 8 hour road trip to return home 3 days later. The owner Eduardo picked up my phone call and came in on his free time to check my car out and fix it as soon as possible. It was ready to go in just 2 days. He was extremely friendly and professional. He took the time to update me on my car with the exact issues and costs. Very affordable. I highly recommend this shop. They also speak both Spanish and English which is very helpful in the Waxahachie area. Katherine Gomez Perez

I could not be happier with the service these guys provided. I called them to fix a blown tire on my daughter car on the side of the highway. They had someone there in less than 20 minutes and did a great job. 5 stars for these nice guys.

Always great service! Thank you.