Brake repair service near Chapman, TX

Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.

I wish I could give the idiots a negative amount of stars. The owner is the leader of the idiots. I have went here for the last 5-6 oil changes. This time is different because now I trust them to do an oil change and wheel alignments. I wait 2 hours for them to complete my services , when they are done I get into my car and leave. Once into my car I notice it’s hesitant and barely goes forward when I press the gas. Next thing I notice is my rear view, everything behind me is white. There is a ton of smoke coming from my tail pipe. I call them and I return heavily upset. This is my only vehicle. I bought it with 50k miles, I drive Uber for extra cash so I now have 220k but I’m always keeping the maintenance done in the car. The car is very well kept. New tires oil change brakes is all I ever change. I basically brought my car here normal and left with my car smoking and not going forward. The owner refuses to acknowledge my concerns. The mechanic who did the work acknowledged my concerns and also that it wasn’t smoking it had any issues when I brought it there but they wouldn’t let him check it out. The receptionist was very argumentative. Wouldn’t acknowledged how I felt about coming for a routine oil change ending with my car needing to be towed away because it wasn’t drivable. . The owner then says it’ll be 120$ to check out the issue that they caused. His also says ‘take me to civil court and let them take care of it because I’m not fixing it.’ I called the police and was told to leave and it’s a civil issues. Please save yourself the time and money in the long run by dealing with a reputable car repair shop. Update : they put 10 quarts of oil in my vehicle and the car only takes 5 quarts.

Thank you Sandy for making my experience such a good one! Your caring and attentive ways will always keep me coming back! Thank You for all you do and always going above and beyond!!

I would NEVER, EVER go back to this place. I needed to get my catalytic converters replaced and called for a quote. Their quote was cheaper than anyone else and I already called 5 other places. But what struck me as odd was that quoted immediately, unlike the other places I called. All the other places had to do a little research and call me back. My feeling was that it might be too good to be true. And I was right. They had my car for almost two weeks and didn’t look at it until they already had it for 4 days. In the end, they never fixed the problem and just wasted my time and money. In addition, they would also say they would call back and NEVER called me back. I ALWAYS had to call them. I’ve got better things to do than to keep following up with a business that has my car. I’ve read several reviews about this place on various sites and wished I had read them and avoided this place. THIS IS THE WORST BUSINESS I HAVE EVER DEALT WITH.