Retail tire service near Fresno, TX

If I could give this place more than 5 stars, I would. THEY ARE SIMPLY THE BEST AND MOST KNOWLEDGEABLE WHEEL REPAIR PLACE IN HOUSTON!!!! When I first came to this establishment, I was not knowledgeable on wheel/rim repair. Be that as it may, I desperately needed two rims fixed on my Lexus truck after I unexpectedly hit a curb. From the minute I walked in, the staff was courteous and answered all my questions, and trust me, I had a million. Needless to say, they were patient with me and walked me through the entire process that would take place in fixing my rims. EVERY questioned I asked Tracy, the “front desk receptionist” I believe she was; she followed up and asked George, and his abundance of knowledge calmed ALL my concerns. I expressed to Tracy I worked in the medical center so I could get my vehicle after my workday ended, and she said it was not a problem. At the close of my work shift, Tracy called to say my truck was ready. Unfortunately, I expressed to her I didn’t have a way back to the facility. (This is where the MAGNIFICENT customer service takes place.) Tracy told me it wasn’t a problem and arranged transportation for me to get back to the shop. The fact she went above and beyond for me distinguished this place really cares for its customers. In conjunction with their remarkable customer service, the craftsmanship of their repair personnel is superior! The repair they did to my rim erased the fact I ever it a curb. It was like the rims were brand new once again. I can say without a shadow of a dought the exemplary service I received at this shop made me a customer for life! I will undeniably recommend them to my family, friends, and coworkers. Thanks again, Houston Wheel Repair; you all rock!

My wheels vibrated after being balanced by another shop with a conventional balancer. Rollos has Hunter Road Force Touch balancer which I had heard good things about for difficult balancing jobs. They did get them balanced for $25 per wheel, which I think is fair. What I found to be disappointing, was that after I specifically asked them to mount the better tires on the rear, they mounted them on one side. It is surprising that they don't know that the better tires always need to be on the rear.

I have been to several auto repair shops in Houston and this one is absolutely the worst of them, by far. So I wanted to do a simple state inspection on my car, which runs very well without any noise or problems. Their behavior was so rude, unprofessional, and dishonest and they wasted my time by making me visit four times without finishing a simple inspection although they charged me for that. First time I went there, "their machine was down" so I came back the day after. After several hours of waiting, the rude staff told me that my car needs a CV axle replacement that costs $400 and without that replacement, they won't pass the inspection. (Note: CV axle is not even part of the state inspection!) But regardless of that they charged me for the inspection service and they gave me a 10-day grace period to fix this axle and come back to finish the inspection for free. So I replaced the axle in another shop for $250!! and came back the next week to finish the inspection for free as he promised me. But guess what? "The machine was down" again so they asked me to come back the day after. Finally, I took my car for the forth time and he told me "their machine is still down" and I need to take my car to another shop in order to catch the registration deadline. But I have already paid them for the inspection. When I complained, they just denied the whole story and whatever he already promised me to do. VERY RUDE! I do not recommend this shabby shop to anyone. I wish I could rate them zero stars.

I took my car there after getting a nail in my tire, which was covered by Firestone's road hazard insurance. They told me that I had two punctures that were too close together to be repaired, so I need to buy a new tire which cost $105.00 after rebate. I didn't fall for that and strongly insisted that they repair the tire.

I dont know why some folks think they are honest. This is my second dealing with them and they are crooks. first they say I cant fix the tire,the tires are 6 years old even tho the mileage is 17050 and they are michelin tires. Last time at another discount tire store,they said the same thing with my other car,they cant fix it and i ended up replacing all four tires. Their company motto is I cant fix it. You can tell they are lying when they said that and you can tell they are going to charge you disposal fee but take your tires and resell or rethread,17k miles Michelin tires are still goo. I wish I have a better place to go where people are honest/

I just got back from buy two "very expensive" (per the employee helping me) batteries for my truck. Not only was the service slow - like ridiculously slow, but this employee continued to make comments about how expensive my vehicle was to operate and at one point was telling another customer how much my new tires would cost. Then for whatever reason they decide to give me a complentary wheel alignment test and as they guy is pulling my truck out he hits a piece of equipment with my side mirror. Thankfully there was no damage and I never did get my complementary test. Get your Die Hards at another location.

Will never shop at the Discount Tire located at 10727 N Freeway in Houston, TX I have Dodge Ram 3500 and purchased 4 tires 2 months ago and also purchased the warranty. Upon checking tires the treads were different and the rubber had come off in chunks. I went to the above store and visited with the manager who proceeded to tell me that it would cost me approx $600. to replace the tires even though I had a warranty. I stated no and he went down to $400 and I proceeded to advise him they are under warranty. He advised that was the best he could do. I then stopped at The Woodlands store and advised the manager there of what had happened at the sore at the 10727 N. Freeway Store and would like his opinion. He went out and looked at the truck and said I will order you 4 new tires and they will be in the first of next week. How wonderful as they were under warranty. I will never ever shop the Houston Store again as the manager was not qualified to be a manager. Thank you

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

Having been a loyal Discount Tire customer for a very, very long time (over 30 years), I couldn’t help but be somewhat heartbroken when I walked into the Discount Tire store at 9415 FM 1960 Rd, West (Houston, TX 77070) to see the lobby practically empty (during rush hour traffic) – with only one customer in the entire place. I suppose long past is the time when they used to have their lobby full, customers bustling around all over the place, because Discount Tire WAS the place we could count on for great customer service. Well, it seems those days are gone – hence the empty lobby. I came into the store to buy two new tires and I wanted them installed on the front, not the rear like they recommend. Why? – Because front tires wear faster and because (to me) new tires in front give better braking and steering control. Moreover, when travelling at highway speeds, what would you prefer – a tire blowout in the front or a blowout in the rear? My money says a rear tire blowout offers a higher chance of survivability than one in the front. Thus, I would prefer to avoid a front tire blowout at all costs. But most importantly though, I wanted the new tires mounted on the front because that was what I wanted. I have read the research and I understand the physics behind placing the tires with the most tread in the rear (rear tire hydroplaning is harder to correct for) and it makes perfect sense. However, I still wanted the new tires mounted on the front (the tread on the other two tires was still good). When placing my request, the salesman would not budge; “the new tires MUST be mounted on the rear” he says. So I walked out and purchased my tires from a tire store down the street (and saved money in the process). Whatever happened to “the customer is always right?” FYI: I was told by a tire salesman recently, that mounting new tires on the rear is a tricky way for tire retailers to push you into replacing all four tires, since “you wouldn’t want to be driving around with a couple worn tires.” Just a quick side note: all of the tire manufacturers and tire retail stores recommend continued tire rotation from the front to the rear and vice versa. Question: doesn’t rotating the tires as is recommended placing the more worn tires in the back, contrary to the spirit of their “mounting the tires with the most tread in the rear” policy?

It’s our mission is to provide the people of Houston with quality auto repair and excellent customer service for domestic and European vehicles alike. We also specialize in Mercedes, Jaguar, Audi, BMW and Land Rover. Call us today to book an appointment for all your auto repair needs, we look forward to serving you!

You have to count on your car. At 1st Choice Auto, we can maintain the safety and reliability of your car. Our auto mechanics are trained to perform recommended maintenance services for most vehicles. We have a wide range of auto repair services, you can count on 1st Choice Automotive for your repair needs.

Are you looking for the Best Independent Audi, BMW, Mercedes and Lexus Automotive Shops in Houston, Sugarland, Katy or Clearlake? Our staff work had to earn your trust and confidence. Our advanced tools and diagnostic equipment can do anything from diagnosing to programming ECU units and computers in your car. We ensure our Technicians have the best tools in the industry to properly care and diagnose your vehicle. We provide same day service on most vehicles and services without compromising in the quality of work we provide.