11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me... read more 11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.
I have taken my car to Alex Collision Center for repairs covered by Al... read more I have taken my car to Alex Collision Center for repairs covered by Allstate and also State Farm Insurance and had excellent cooperation between the inspectors and the mechanics. Because of this, I have taken the car there for general maintenance and also had a good experience. The service has been very good and the costs are reasonable.
I brought my truck to Back 2 Right for some rocker rust repair. Ended... read more I brought my truck to Back 2 Right for some rocker rust repair. Ended up being the entire driver's side rocker panel and the cab corner needed replaced. Though other vehicles were in the shop, he moved mine to top of the list since I wasn't using insurance. Not only that, but kept me updated regularly throughout the process--which was not lengthy because he was seriously on top of it. When I went to pick it up, it was clean, shiny, and better than I brought it in, and that's not just the repair. Above and beyond does not begin to describe the level of work, craftsmanship, and customer service I received here. I'll be suggesting Back 2 Right to everyone I know. Scott K.