Mike Mebane (big Mike) quoted me $2,303.39 to replace a brake actuater... read more Mike Mebane (big Mike) quoted me $2,303.39 to replace a brake actuater on an 08 S550. A few weeks later I had to return due to a squeaking noise coming from the rear wheel area. Mike said the bolt used in the repair was too long and it has been corrected. But now the car is leaning the passenger side air struts are now bad which will be an additional $2,438.58. During this process of driving my car from the rear of their business to front parking area, my fender weld was damaged cutting a groove around my passenger front tire and my car accumulated paint overspray from the paint and body shop next door. I asked Mike if I could get a wash, his response was their not a car wash ??. I expressed my experience in the form of a curtesy note left on the desk of the owner Josh on the day of pickup 06/30/22. Josh didn’t reach out until 07/11/22. The day of Josh reaching out I explained everything again. He basically said he wasn’t responsible for the overspray but if I send him the invoice for the purchase of my tire he will reimburse me. I had the tire replaced the day of our conversation sent Josh the invoice per request and followed up with a call to verify that the invoice was received. Josh (owner) hasn’t rectified the issue as of yet 07/18/22. It appears he doesn’t plan on doing right by me. There wasn’t anything wrong with my struts prior Sam & Joes correcting the bolt that was too long and my tires maybe had 250 miles on them. After that entire experience with Sam & Joes all I asked of Josh was to replace the tire. He Failed. My $2,303.39 visit cost me $5,023.85. Just heads up trying to cut cost at Sam & Joes may cost you more. Mr. Rivers
I called and talked to Joe about installing the Amp Reseach power runn... read more I called and talked to Joe about installing the Amp Reseach power running boards. Joe told me to go ahead and bring the truck and boards in and he would look at them. Joe called and gave me the price and i told him to go ahead and install them. Justin installed them with no problem and had the vehicle ready to go the next day. Had a slight problem with one side but took it back down and Justin adjusted it and had me ready to go in a short time. Great work as always, would not trust my car with anyone else!! Mark C.
I had my wife's C250 coolant replaced last Tuesday at Solutions Automo... read more I had my wife's C250 coolant replaced last Tuesday at Solutions Automotive. The technician executed the service promptly and professionally, even clearing the debris accumulated on the undercover for the vehicle. There was no pressure from the advisor to do additional work or service until it is really necessary, as I know quite well my cars' maintenance timeline and record.
