Brake repair service near Needville, TX

Came in for transmission service January 2017 and was told it would cost $600 to look at the transmission. I paid cash, got a hand written receipt, and I told Daniel (manager) to call me with an estimate. He calls me for with the initial estimate of $5000 less the $600 so $4400. I told him to wait for repair so I can talk to my wife, and that I’ll call him the next day. I called him the next day, and he said he’s completed repair of the car. I told him I did not agree to start, so he starts lowering the price to $3200. When I go pickup the car the next day, he tells me one of his porters got into an accident with my car (they said it was the other driver’s fault, which other driver said he was the porter’s fault). Long story short, I ask for owner’s contact info and he says it's private. I contacted him 17 times to get my car fixed (January to end of March). Car was left at the shop for over 1.5 months (tires went low). After which I took the car home and also inspected the transmission and found out the transmission dust cover was missing. I came back immediately and Daniel said he would not install the dust cover & claims it was missing before the repair which he also admitted that he would contact me if anything was out of the ordinary during the repair. After 3 months, Universal finally fixed my car due to the collision but with a very bad paint job/bondo work and missing/broken parts which I had to go back/forth to get fixed. Buyer beware of always negotiable transmission prices and no dust cover being re-installed. If they get into a collision with a customer vehicle, they never gave me their owner’s contact information and their shop insurance to make a claim after repeated requests, so I doubt they are insured. It’s also interesting that my $600 initial cash deposit is not included on my final receipt (only the $3200).

I saw a car on their website and did an inquiry, I received a call back and was told to come in the test drive the car. I went and spoke with the salesperson (Michelle Palin) she seemed nice at that time. Well we spoke about my credit and decided that I would apply for financing so I did an online application the next day and I scanned and emailed all my personal check stubs and utility bills to her, she let me know that she received my documents. Well the next day I got an email from Michelle letting me know that so far this is what I was approved for and told her thanks for the update. So now 1 week has passed by, no response from anyone at this dealership, I sent an email asking what the status was on my loan approval, no response so I called to speak with Michelle I was told that she was not in, I called for about a week straight and no Michelle no call from the finance department. I finally sent an email on last Friday and Michelle claims that she was getting on a plane to come back in town she had been on vacation, she said that she had given my information to a co worker and asked if he had called me, I told her no one called me.. this has been the worst customer service I have ever experienced. It is now Monday and I have yet to receive an call from this dealership. OH AND BY THE WAY THAT 1ST WEEK THE CAR WAS REMOVED FROM THEIR WEBSITE.. Funny part is I already had an check to purchase the car just wanted to see if I could get a different interest rate through one of their banks....THEIR SERVICE IS HORRIBLE I WILL GO UP THEIR CHAIN OF COMMAND TO LET THEM KNOW HOW THEIR EMPLOYEES ARE TREATING POTENTIAL CUSTOMERS