I have a 2016 Thor Palazzo (33ft diesel pusher) that has been a headac... read more I have a 2016 Thor Palazzo (33ft diesel pusher) that has been a headache since the day I bought it. I tried working with the dealership where I purchased it, but it seemed to continue having one problem after another, I even had Thor come pick it up and take it back to the factory in an effort to make it right. Long story short, after sitting for a year and refusing to go back to the same people I had been dealing with, I started looking for somewhere that I could take it for repair work. After doing some research online, I discovered Ricks RV Rentals and Repairs Inc. was actually less than 2 miles from my house and decided to give them a shot. I cannot express my satisfaction enough.....Rick and Junior took my RV in (after hours) and committed to turning it around in a very short time, they even had a cook-off event they were participating in at the same time, but they still managed to take care of me. These guys are very honest and perform high quality work, so I would strongly recommend them to anyone in need of repairs.
Spoke to Rick and Junior about the chewed up cable on our Stealth Evo ... read more Spoke to Rick and Junior about the chewed up cable on our Stealth Evo Trailer. They knew the problem and arranged to meet us at the storage location in 1.5 hours. When we met them they got started right away and had the new cable in place in less than an half an hour. I had been struggling with getting parts and the repair for parts of 2 days. Rick used his truck to test the connections and lights and they were done. they were great with customer service on the phone, and in person. Knowledgeable and quick repairs. They had good suggestions for other maintenance on the rest of the trailer also. They brought the team out to get things done. The price was more than fair and saved us time and trouble. Thanks guys!
Exceptional customer service. I could not be more pleased with the we... read more Exceptional customer service. I could not be more pleased with the week long trailer rental I made from Rick's RV. This is not a corporate in and out, one size fits all outfit. Rick took the time and offered any assistance required to get me down the road. This included assisting with trailer hitched and power adapters. Additionally, he was available for "on call" problem solving when I couldn't figure out how to get the hot water heater going. He took the time to talk me through the process over the phone with patience and expertise. Whatever it takes, Rick will do his level best to get you down the road. I will definitely use Ricks RV again in the future. Kevin S.