Ac and heating repair service near Pflugerville, TX

I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.

Elite Import Auto Service is a full-service auto repair center located at 9800 Beck cir Austin, Texas, 78758 Where it’s our goal to always provide great service and high-quality workmanship at a fair price. Our commitment is to provide you with the best service possible. At Elite Import Auto Service, we have incorporated all of the crucial service and repair needs to take full care of your vehicle. We eliminate the need to go one place for brake service then another for scheduled maintenance service and yet another for your heating and air needs. Each of these services and much more are all available under one roof! For more information about our services, please click here. When we provide you with a diagnosis, you know it’s accurate. When we offer an estimate, you know that no surprises await you later. Elite Import Auto Service services all makes and models. Each of our technicians are ASE Certified Master Technicians. We now offer up to 12 months interest-free financing when using a NAPA EasyPay credit card! When using the NAPA EasyPay credit card, the warranty increases to 36 Months or 36,000 Miles. Elite Import Auto offers fleet repair & maintenance. We are a preferred vendor of ARI, Enterprise, Lease Plan, Fleet Response and GE Capital for fleet services. Please browse our website to learn more about us.www.eliteimportauto.com For questions or to schedule an appointment, please contact us 512-873-8680. We look forward to serving you!