Audi service near Richardson, TX

All of my issues are ongoing. None of them are ever fixed. I have to continue to bring vehicle back for same issue or for “new” issue that supposedly occurred out of the blue but in truth are by products of tech mistakes.

Found my new shop. Knowing they offer a shuttle service is a huge plus, but the service and fair price is what I'll come back for. My mechanic worked with me on my parts issues and I feel like I got a good price for quality installing shocks all around. Staff made it as painless as possible and truck drives like it did new. Thanks gang :)

Bob Parra runs a well-managed and professional auto service. We have used them for years and each time they have performed beyond our expectations. From the time you come in to the time you pick up your vehicle, the staff is friendly and knowledgeable. They explain things at a level I can understand. They do not pressure us. They explain the facts and help us determine the best solution and timeline. Each time we bring in our vehicle, they give it a good inspection so we know we are driving a safe vehicle. It used to be hard to find a good car repair shop. I don't know if that is true for today because we have gone to Parra Car Care for so long. If you are looking for a top-notch shop that respects it's customers and tries very hard to please them then this is one of the best. They are great mechanics!

The work performed was satisfactory, owner/mechanic is obviously knowledgeable and has been in business for many years. Like most auto repair shops, they so often fail to show their cost of parts plus the mark up, which can be significant depending on brand and who the wholesaler is. In most cases auto repair shops will buy after market products instead of OEM, which allows them to mark up the parts a 100 to 150 percent plus labor. This lack of transparency can cost the customer a good deal of money over an above what is considered reasonable. First consult a auto parts store for pricing on parts needed, you'll find that the retail pricing will be less than what your paying the auto repair shop. In most cases auto repair labor charges will exceed the cost of parts by 70 to 300 percent, a wide disparity indeed.

I was a customer for a very long time until You started using predatory practices. I’m out . I noticed other people doing the same thing . It’s a shame .You had such a good rep and well now you just don’t.

As always very professional!!!

Mike Mebane (big Mike) quoted me $2,303.39 to replace a brake actuater on an 08 S550. A few weeks later I had to return due to a squeaking noise coming from the rear wheel area. Mike said the bolt used in the repair was too long and it has been corrected. But now the car is leaning the passenger side air struts are now bad which will be an additional $2,438.58. During this process of driving my car from the rear of their business to front parking area, my fender weld was damaged cutting a groove around my passenger front tire and my car accumulated paint overspray from the paint and body shop next door. I asked Mike if I could get a wash, his response was their not a car wash ??. I expressed my experience in the form of a curtesy note left on the desk of the owner Josh on the day of pickup 06/30/22. Josh didn’t reach out until 07/11/22. The day of Josh reaching out I explained everything again. He basically said he wasn’t responsible for the overspray but if I send him the invoice for the purchase of my tire he will reimburse me. I had the tire replaced the day of our conversation sent Josh the invoice per request and followed up with a call to verify that the invoice was received. Josh (owner) hasn’t rectified the issue as of yet 07/18/22. It appears he doesn’t plan on doing right by me. There wasn’t anything wrong with my struts prior Sam & Joes correcting the bolt that was too long and my tires maybe had 250 miles on them. After that entire experience with Sam & Joes all I asked of Josh was to replace the tire. He Failed. My $2,303.39 visit cost me $5,023.85. Just heads up trying to cut cost at Sam & Joes may cost you more. Mr. Rivers