Retail tire service near Ashland, VA

The service rep called me to tell me they did everything they could to find the problem but could not fix it & I should probably take my car to the Dealership. When I went in to pick up my car Berry apologized for not being able to repair the car & let me know it was NO-CHARGE. I could not believe it. Now that is customer service!!! This is why my family takes our five cars to Firestone for all our service. We trust that team of mechanics! I then proceeded to take my car to the dealership where I was raped & pillaged.

Jason and Mike are top notch mechanics! Only shop I trust with my family vehicles. 100% satisfaction guaranteed by this duo!

My husband took our Mercedes in because the headlights were going out while driving at night. We took it in for repair. We were told that the diagnostics said the alternator needed to be replaced. After paying a bill for 495.00, the car was still doing the same thing the next day. We took our car back to get the problem corrected. In the mean time, my husband called a local Mercedes repair shop to inquire about the headlights and they told him that most likely a module needed to be replaced. (No mention of the alternator at all). Low and behold, when we called Buddy South back, Scott, the manager told me that they THOUGHT the problem was the alternator but now they THINK it is a switch and we needed to fork over another $520 dollars. When I asked why both problems did not show up when they did the diagnostics, he said they only checked for problems with the alternator. (But the diagnostics should have been to detect the problems no matter what was causing the problem).I asked Scott if they checked to make sure that the problem was fixed after they replaced the alternator and he said he could not duplicate the problem. However, they were able to duplicate the problem the second time around. All they had to do was let the car run with the headlights on for 10 minutes and "voila". I don't think they tried the first time around, because they ASSUMED the alternator was the problem. Basically, if you have a foreign car, don't let BUDDY SOUTH guess at your car problems....It will cost you dearly. I was forced to give them one star but I would never recommend this shop to any one.....unless I really wanted to see them spend unnecessary money. I wouldn't wish that on any one.

SAVCO AUTO REPAIR & TIRE SHOP is a privately owned company dedicated to providing customers in Richmond area where long-term relationships are established based on trust and focused on customer satisfaction. We sell qualitytires and offer automotive repair services. We believe in earning our customers' trust.