Brake repair service near Isle Of Wight, VA

I just wanted to say thanks to Tune Up Plus. They worked on our 1998 Lincoln Navigator and they were EXCELLENT!! The manager was truthful and explained to us about our heat not working. It feels so great to have a technician be honest since we have been lied to several times before. I thank them all and wish more shops were just like you all.

I've been a regular customer for fuel purchases for many years. For State vehicle inspections I've used someone else for over twenty years, but the owner retired so I decided to try Skymart (formerly known as Raceco). First I checked to see If I could find reviews and this site is one of a few I found. The BBB site gives it and F, they did not return a call to the BBB whenit inquired about a complaint. Several, actually the majority of the reviews/ratings were very poor/low, however there are also some very positive reviews and ratings. I and noticed that many of the poor reviews seemed to involve the service manager and communication. Feeling kind of lazy and not wanting to search to hard for an Inspection Station I decided to use Skymart with caution. First I called and spoke to a the service manager, I confirmed that they were doing inspections and that I would arrive well before their 4pm cut off. I also checked to see how busy and was told they should be able to get me done pretty quickly. When I arrived I parked first and went inside to meet the manager. I asked if she was the person i had spoken with about inspections and she said she was. She told me there was one car ahead of me. She had me fill out a form and in about 20 minutes or so the mechanic came into the waiting room to collect my form. We spoke briefly about my vehicle. He told me the inspection would take about 30 minutes and then he went out and pulled my truck in. About 30 minutes later I was leaving. The service was very good. I did observe that the manager has a very abrupt way of answering questions and responding to customers. I would say that in my case establishing good communication with her and the mechanic was key to a happy conclusion. I gave them 4 out of 5 stars because there was no warm and fussy from the manager, more of a take it or leave it attitude. I can see why there are so many low ratings.

DO NOT TAKE YOUR VEHICLE HERE!!!!! Unless of course you like being ripped off!!!! They will find something wrong with your car that is a total lie. The people there are totally incompetent. Do yourself a favor and go somewhere else. I promise you will be glad you did.

Long but may save you money. I’ve been using this shop since their doors opened over twenty years ago. In 2009 I purchased the “lifetime brakes” for my truck. Come to find out, I had already purchased this in the past. Of course they didn’t advise me that my brakes were already covered and yes, my mistake for not checking my records so I ended up buying it again now having “two lifetime warranties” for the same thing. My vehicles and purchases are in their computer so they could have told me. I have been up to this same Big Al’s three times in the last few months due to a noticeable difference in braking. Each time they have checked my brakes and told me that the pads aren’t worn enough. Today was the last time I had them check. This will also be the last time I spend a dime with Big Al’s, anywhere! I am currently 1/32 of an inch off so they wouldn’t side with me, a long time paying customer and one who use to refer friends to them. I’ve wasted their time and mine. Putting a new set of front brakes one my vehicle would have been much cheaper than the amount of labor they have paid their mechanics for each of the three times they’ve spent checking my vehicle, only to get told to come back again after a while. I guess I’ll have to get lucky on guessing the wear of the brakes. The pads are so low, slow to stop and squeal so I imagine they’ll wear down until they dig into my brake rotors so that Big Al’s is able to make a profit on new rotors because the brakes are covered. It’s a shame that Big Al’s doesn’t give their managers room to make informed decisions and instead loose a 20 year plus customer. I don’t complain much and sure don’t have the time to write reviews so you can imagine the frustration point for not receiving what I’ve paid for. I also had to borrow a friend’s truck to tow something because I felt my brakes were unsafe and didn’t need to hurt someone or myself. The brakes they sell are far from the better end of quality but they do the job for a coupl