Great people, great place. I trust them completely when I take my car... read more Great people, great place. I trust them completely when I take my car in for service. I won't go anywhere else . -Diane Dalhoe
I just wanted to say thanks to Tune Up Plus. They worked on our 1998 L... read more I just wanted to say thanks to Tune Up Plus. They worked on our 1998 Lincoln Navigator and they were EXCELLENT!! The manager was truthful and explained to us about our heat not working. It feels so great to have a technician be honest since we have been lied to several times before. I thank them all and wish more shops were just like you all.
Last year, I took both mine and my husband's car here to get inspected... read more Last year, I took both mine and my husband's car here to get inspected. My car passed but my husband's did not. It was a little bit of a hassle because I had to take it somewhere else to fix the issues and had to come back to Tune Up Plus a couple of time to get it resolved. I didn't think much of it and it wasn't so big of a problem that I wouldn't go back. Well, this year, I brought my car back in to get inspected. I asked how long it would take and the guy told me 15 to 20 mintues and they were just waiting on someone to get back from lunch. I said great and gave them my info and keys. During my wait, I see the guys in the garage just sitting around and my car sitting there with the hood open and no one around it. The guy behind the desk took a few personal sounding phone calls, and in one of them he was talking about how he "pulls in over $1,700 a week." Over an hour later they said it failed for minor stuff (taillight out, dirty headlights and their positioning.) I told them to just reject it, I'll fix it and bring it back later. The guy at the counter said when I come back it'll be $1 to reinspect it and that I will have priority over others in line. I went home and fixed everything (in a shorter time that it took for them to do the initial inspection, mind you), brought it back up there, and was told it would be another 45 minutes to an hour. I said thank you and left because I was not going to spend another hour+ there. I waited for my husband to get home and then went back and dropped my car off. I got a call, went to pick it up and when I went to pay, the guy said "You know, you don't have to be so impatient." And at this point I was completely done with this guy. I told him I sat there for over an hour when I was told 15 to 20 mintues with no complaints, and that they should give a better time frame to their customers. He said they base it off of the cars in front of you. I pointed out that there were no other cars there, the bay was empty, and that they should have just told me how long it was going to take in the first place. During this exchange he picks up his cell phone and just brushes me off. I left and obviously will never be returning. My issue is not necessarily the time that it took, but the fact that I was lied to about it and that you could plainly see that no one cared. I have never heard of a place where this is acceptable behavior and I know that if I were to treat a customer that way, I would lose my job.