Emissions testing service near Cypress, CA

Today 8/8/2015 I took my truck to SmogZone at 12365 it was about 3:45PM, they closed at 4:00PM. I was greeted by John Yang who speaks limited English. In short he ran a SMOG Test on my truck, he never brought it into the bay to run any RPM tests. At 4PM he tells me "Oh your truck didn't pass." On the form he points to Smoke Check. He said "I do not know what that is, you must go to a SMOG Certification to have it checked, I'll charge you $35 to retest in 30 days." I was so upset, the truck has 36,000 miles, not a hint of smoke. I came home and looked up Smoke Check and found he is the one who enters Smoke Check. I plan to dispute the $49.75 he charged me. I should have known based on their previous bad reviews not to go there.

I have always taken my vehicles to the dealers for service but this place came highly recommended and so I gave it a try. The service and price were great. The owner and office staff are friendly and very knowledgeable and the price savings when compared to the dealership is significant! Bonita P

This company doesn’t take responsibility for damage caused by negligence of their mechanics. After four tows back and forth to their shop and a fifth to the shop that actually fixed the problem they don’t want to pay for what it costs to fix what was damaged caused at their shop, instead just want to offer a refund. This is like if they didn’t fix your brakes properly and you crash, they would just offer a refund on the brake job and not the damage caused by their negligence. It cost $650 to repair what their mechanic messed up and they want to offer me a $380 refund. Be aware, this company takes no responsibility for their actions. Off to small claims I go...

Great guys and super service.

My charger rides so good after the tune-up they gave me, I had a very long drive so I decided to get a tune-up first, so glad I did! They do amazing work!

Thank you La Verne Auto Center for getting me back on the road quickly and at a great price!!!

I thank my lucky stars for this place!! For as long as I've been taking my car to the team here, which is about 6 years now (this was previously a Nappa, with the same team), I have always been listened to genuinely and given considered, expert recommendations for my old car. It's thanks to them that it keeps on going!! Managers Albert, Mitch and the mechanics are top notch, friendly and so helpful! They take the time to listen and explain. At first, having just moved to LA, I used to cross-check their recommendations with a friend who owns a repair shop back where I used to live. Every time, he agreed with the basis for their assessment, plan of action, and price. As an example of their honesty, there was one type of repair that, for the type of car I have, is apparently best done by the dealership, and they told me that up front, rather than just doing the repair themselves without telling me and leaving me with the chance that the car may not work as it should. They have never been pushy and they help me prioritize what needs to be done and what can wait. They have sometimes gone out of their way to help me. The friendliness and reliability with which I'm treated here makes this Napa shop a valuable part of my sense of community here in Hollywood. I'm so grateful to have them and couldn't recommend them more highly! Janet Caper

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