Volkswagen service near Pasadena, CA

They have the lowest prices for service and they are very friendly. I've been using them for years and always satisfied. Mark Nelson

Shady shop in Glendale must avoid. I went in for some new tires. They continuously changed the price quote and switched tire brands. They insisted that I need an alignment and new control arm bushings or they won't provide warranty on the new tires. I allowed them to change the bushings and do an alignment and after a couple of days the car drives terribly. It pulls to either right or left side at highway speeds and intermittently there is a wobble on the front right wheel side. I took the car back and after their "mechanic" test drove they tell me I need new brake rotors and need new brake system. This is so bogus because when they worked on my car initially they said everything is fine we checked brakes, etc, etc, etc. My car was driving fine before they worked on my car! I just needed new tires. So now my car has a wobble and alignment is off and they wont fix the work they did. They want to charge me for more things that I don't need instead of replacing the cheap aftermarket bushings they put in. Really sad just avoid this place. Just let them fix your flat tires nothing more. CHECK THEIR BBB! ALL THEIR STORES HAVE 'F' RATING AND THE GLENDALE LOCATION DOES NOT EVEN HAVE BBB! How is this shop still open I have no idea...

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You can buy a toaster at Target or Walmart or Kmart. At either place you will walk away with a toaster that does the job. And it's mostly about getting a better price. Other things in life, like having a dentist, plumber, doctor ... or mechanic ... are about relationships and value (quality versus cost). Many people know that referrals are the best way to find these connections. And once we've found one of these connections, we're very likely to keep it for the long-term. I found my mechanic ... it's Bruce's Automotive.

We moved to southern California in 1992 and a couple coworkers recommended Wards to us. We started taking our cars there, and would never go anywhere else now. They are low key and never try to sell us something we don't need, they're friendly, reasonable, and happy to give us a ride to or from the house even though we don't live close to the shop. They have saved us money numerous times by telling us when something is still under warranty and could be fixed for free at the dealership; they could have done the work, charged us, and we'd have never been the wiser. But that's not the way they do business! Our daughter had car trouble on a trip and her car was towed to the nearest garage. She didn't understand what they were telling her needed to be done so she called Jim to ask his advice. He offered to call and speak with them himself and then explain the problem to her in lay terms and help her decide what to do--no charge for his time even though he got nothing out of it. Over the years, we've taken several different brands and styles of cars to them and they've never failed us. We wouldn't trust our cars to anyone else's care! They are the absolute top of their field.