Mechanic Advisor

Auto Body Repair in San Rafael

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Auto Reviews in the San Rafael Area

  • Don't do business here. Had a minor body issue with my van that we... read more Don't do business here. Had a minor body issue with my van that went $1k over estimate and 2 weeks over time with no communication. My wife had to call daily to get updates and was told "my manager will call you back" every day for over a week with no response. We went without our family car for so long without any apology or understanding. To top it off, they did extra work like charging for a tire replacement, alignment (i only had a scratch on a door and drove my car over 200 miles after my body damage), painting a door that wasn't affected at all, and charging us extra for a moulding job that seemed exorbitant. Again zero communication about this. Finally when I went to pick up today, they told me I had to pay $2500, then $3,000, then finally $250 after I calculated the insurance checks they had to find in their system with my own calculator. I wasn't aware of any charges due, so told them I'd call with a CC once i got home which is 19m away, but that's the only time the manager even seemed to care - when he wasn't getting immediate payment. Shouldn't have to be a fight to get my own car and not get ripped off. Never again.

  • My VW Jetta was in a minor accident but it required replacing a door a... read more My VW Jetta was in a minor accident but it required replacing a door and fixing the suspension system. Ed worked with me and was very professional and attentive. He called often to let me know the status and went the extra mile in all ways. My car now looks like new and actually drives better than it did before as the suspension system feels tighter. I would recommend anyone I know to use their service!

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