Mechanic Advisor

Mercedes Benz Repair in Colorado Springs

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Auto Reviews in the Colorado Springs Area

  • I called and set up an appointment Friday the 15th and was told by Bla... read more I called and set up an appointment Friday the 15th and was told by Blake, that they would be over Saturday at 10. Saturday 10 am rolled around and no call no show. I called at 10:15 to see if my directions were bad and Jeff told me that he sent a text (I never received any) and that they had been called to an emergency on I-25. He said that they would be over by 12. 12 rolled around and again they were a no show, no call. At 1:50 I sent a text, no response. I called at like 3:30-4 and the number had been disconnected (or I was blocked). I didn't ask for a miracle, didn't ask for anything but them to swing by to help diagnose a no start issue. However, common decency like a phone call to let someone know you are running late or can't make the appointment would be the right thing to do. One simple phone call and some honesty like "I over booked myself, or this repair is taking longer than expected" would have prevented a nasty review and someone having the impression that they were lied to. Obviously this is a great example of how to NOT run a business. Then out of the blue today (Sunday) I get a text that says "On the way" at 12:48. Well it's now 2:40 and no further info and again a no show. I can't give a 0 star rating or I would. I can't recommend them as you don't have any idea if they will show up and help you fix the issue. No I would not recommend them, and if you try them you might think twice about the quality of the repair/work. I read the previous reviews and made my decision to call based on them. Obviously my experience is no where near good.

  • These two guys were great friendly people knows what there doing and h... read more These two guys were great friendly people knows what there doing and have fun doing it!! Nice to see a these guys out here hustling i would forsure recomend them to family and friends and really reasonable maybe not Jeff but his partner!! Im only playing these guys are really great 100 percent positive they will be working with me again on my next project.

  • Excellent service; arrived on schedule; explained, in detail, about th... read more Excellent service; arrived on schedule; explained, in detail, about the service being provided. They answered all questions that I asked. Overall satisfaction with completed job exceeded expectations. Will definitely continue to take my vehicle here for any future problems that come up.

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