They were so helpful. I had a really expensive service that had to be ... read more They were so helpful. I had a really expensive service that had to be addressed and they helped me fully understand what was wrong and they got me connected with the NAPA car car card. These people care about their employs and their customers and they are a great group to work with.
Since Ken's Muffler was recommended to me by a trusted friend several ... read more Since Ken's Muffler was recommended to me by a trusted friend several years ago, I reached this decision slowly-- I have given KM the benefit of the doubt more times than I should have, but my patience is at an end. We have three older vehicles, all over 200k miles, that have been "repaired" by KM several times; maybe three out of over ten attempts were successful. Their best offer when they failed was to keep charging me as they made more attempts to find and fix the problem; their philosophy seems to be to replace parts until something works. It's profitable for them, but very expensive for the customer. This last experience, where they ran up a thousand-dollar bill for replacing many things unrelated to what I brought the vehicle in for, ruined my hopes of buying anything other than small Christmas gifts for my family. Yesterday, I discovered that my next door neighbor has had even worse experiences with KM than I have. Both of us had brake jobs on Ford trucks done there that failed completely in less than 15k miles. (I thought it was "just one of those things..." until we compared notes.) Luckily, our brake failures didn't result in crashes or deaths... The owner is a likable guy, but, in spite of his certification, largely ignorant about specific cars and without integrity: In the end, he refused to talk to me, both in person and on the phone, making his office boy run messages back and forth both times. Avoid Ken's Muffler. It is mired in greed, ignorance and incompetence.
I took my car to the shop to have my tires changed and rotated and it ... read more I took my car to the shop to have my tires changed and rotated and it ended up costing me around $600 with the excuse that the nuts had rusted and all had to be replaced. The car had some brakes job done somewhere else a few weeks earlier and there were no complaints about rusting nuts. I also requested MacComick to check on some noise coming from under the car. They checked and told me they identified the problem and that they had fixed it which cost me another $395. It turned out they had fixed nothing for I took the car to a different shop later where they identified the problem as coming from a faulty suspension system. These guys are totally dishonest and I would never advise anyone to take their cars to them. They need to be reported.