Emissions testing service near Berlin, CT

Horrible customer service. Do not trust your car with these people.

This is actually for Al Berger in Sales. We purchased a Mazda 5 from him and this guy should be a stand up comic. I have never had so much fun and clicked with a Car Salesman before. Before we knew it we were off in our new Mazda. Even if you dont buy there, just go for Al's humor alone.

Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, service manager, confirmed that it was necessary and that it needed to be fixed before I could drive my car. Because of the $130 price of the alignment, I asked for second opinions from Firestone and Town Fair Tire. Both reviewed a printout of Bob Thomas Ford’s alignment measurements and advised that an alignment would not be “necessary” and that $130 would be excessive for an alignment even if it were necessary.

i would rather take a bus then ever deal with this business again. I have never been treated so rudely in my life. I waited in the office for 20 minutes with no one at all asking to help me. Then I walked into the shop and was greeted with "are you looking for a job?" I responded no, im here to get an emissions test. Again his response was "well if you aren't looking for a job get out of my shop" I said ok fine. As I was walking out he yelled over to me get your stuff ready ill e there in awhile. I left immediately and will never go back to this complete idiot. How DARE he speak to a customer that way !!! Stay away from this ridiculous place and its idiot owner unless you want to be treated the worst way possible. This guy is a moron ! The only reason I gave him 1 star is because this site does not allow you to give 0 or below

Crooked business. Had an exhaust dump valve welded in. I don't know how they did the job, but they decided that welding about 3/4 of the circumference of the pipes together was "sufficient enough"--clearly laziness because the pipe was hard to reach. I wondered why my exhaust sounded so terrible. Also, they didn't even do the install as I asked--they placed the valve in the wrong spot. Overpriced. Do not go here. I have photos of proof.

I've been doing business at Palumbo's for years. I would trust them with any vehicle I own! They are kind, and honest. They even took photographs of my worn brake pads and emailed them to me so that I could understand what needed to be done!