The team was courteous, professional, and very thorough. I was kept in... read more The team was courteous, professional, and very thorough. I was kept informed of progress throughout the repair process. The repairs look great. They were completed the time they promised me it would be completed which was very comforting. Thanks so much for your good work!
We broke down on I-684 and had no choice about getting our fuel pump r... read more We broke down on I-684 and had no choice about getting our fuel pump replaced here. The good - They were able to get to our car the next day (Saturday) and get it done and they gave our family of 4 a ride to a hotel. The bad - They are *very* expensive. While the parts and labor charges were clear and technically correct, they were at the very top of the high end of the range for everything. They were as expensive (or more) than going to a dealer! I had asked if they could cut us a bit of a break, given their high prices and our financial situation (We are not well off, as evidenced by our 11 year old car). But they would not even consider giving us even a dime of discount.
Bob Thomas Ford recommended an unnecessary wheel alignment for my car.... read more Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, service manager, confirmed that it was necessary and that it needed to be fixed before I could drive my car. Because of the $130 price of the alignment, I asked for second opinions from Firestone and Town Fair Tire. Both reviewed a printout of Bob Thomas Ford’s alignment measurements and advised that an alignment would not be “necessary” and that $130 would be excessive for an alignment even if it were necessary.