Ac and heating repair service near New Canaan, CT

I wish I had looked at the reviews to Pep boys before I sent my family to this place today. My parents came out to the Island to visit me and their battery died. We had to have the car towed Saturday 9/26 at 6:30pm to Pep Boys. They told us that there was no way they would get to it tonight before closing at 8pm, but they would look at it first thing in the morning. Although a battery swap wouldn't take that long the garage was full and we were at the bottom of the list when they closed in an hour and a half, so we took them at their word. With no hotel and limited space, my 60 year old parents slept on the coach. We returned today 9/27 at 9:45am. Mike the service manager and Justin another service tech seemed friendly and told us they were taking care of the car, so my father and I took a seat in their waiting room - thinking all was well. 11:15am, my father and I asked Mike if there was any update on the car. He nonchalantly told us that his mechanic put the car on the brand new lifts and popped the front driver tire. My father and I both asked why a battery change required a lift when the car and his reply was well we have to do that for all the cars. The mechanic started yelling at us that "we all make mistakes" instead of anyone saying "sorry we messed up, but we're going to take care of it." It was unbelievable. We had to ask him several times why the lift and Mike finally said for security reasons so the cameras can see the mechanics working on the car. However, a few minutes later Mike and the mechanic told us that they put it on the lift to check out a "cranking" they heard when they went to start the car. Meanwhile his tone while explaining was condescending and elitist. To add insult to injury, the didn't have a matching tire for the truck and they had to order it from Baldwin. Mike gave us a story that the delivery trucks only make one run on Sundays and that the tire wouldn't be here until Monday. He didn't want to accommodate us nor was he apologetic for his mechanic's error that we now had to pay for. Then a few minutes later said the guy would make another run and the tire would be in around 2:30/3. He kept changing his story and what was happening. I gave him my number to call to update us and said we would be back around then to get the car. At 3pm we called Pep boys and they told us the car wasn't ready, but provided no other information. We got back to Pep boys at 3:30 and Mike ignored us. He finally acknowledged us and told us that the tire wasn't in yet. After a few minutes, he said the truck didn't come with the tire at 2:45 so he sent one of his own guys to go get it. Why didn't they tell us this at 3? Why didn't they tell us this when we first walked in? We were upset and agitated with the situation. He still did not apologize. He was defensive and aggressive. It was clear that we were stressed and upset about the situation as my parents live over an hour away and have work on Monday. He knew that he had control and was clear to show us that he had us in his grasp. The situation continued to be unresolved. Mike threatened us and said that no one would work on the car until 6pm and it would be here another day. He even said that we had been harassing him all day - when he only called once to check on the status and we left the store at 11:45/12 in the morning. 4:30 - still no tire and not being serviced. The mysterious "crank" in the car was never checked or resolved. Mike didn't even ring us up when the car was finally finished at 4:50! He had another person close the sale again with no apology - nothing. He was abrasive, demeaning, dishonest, and aggressive. I can't believe he is a manager and that other people on here have complained about him yet he is still working. The whole experience was a mess. I will never go there again, neither will my family, and now everyone I know here will not be going there so far I have 14 cars that used to use Pep boys that will never use them again.

These guys are great! Car drives straight without any vibration! They have state of the art new Hunter equipment! Feels like new again! Thanks!

We have a 2011 Nissan that was acting funny. It wasnt shifting smoothly. We took it to a couple of local places but they told us that a dealer would be best because they had equipment to diagnose later model cars that were only available to dealers. I was really hesitant. We were new to the area and always stayed away from dealers because they usually charge more. We looked on line and found a local dealer, Baron Nissan, that had good reviews. None of those reviews were for service but what we could find said really good things about their sales department so we had the car towed there and crossed our fingers. We met Frank the service manager who was very nice. He asked what the car was doing and we told him/. We left it there overnight and he said he would call us the next day. He called about 11am on Friday and said the car was done. A little surpised that it was done so quickly I asked if they had found the problem. He said it was just a control module that had to be reset, no big deal. The way the other mechanics had made it sound we were braced for a huge repair bill. When we went to pick it up they told us that they had checked and our car was still under the Nissan powertrain warranty ( which we had no idea about) and the bill was nothing, no money at all. They told us they checked the car and we needed front brakes and an oil change ( which I knew). They gave me a fair price and we had them do the work. Frank didnt try to sell me anything I didnt need or want and they did the brakes and oil change while we waited. Has a chance to talk to Frank while we waited, he was just a nice guy who welcomed us to the neighborhood. We have bought a lot of cars in our life, definately not my first rodeo and I never,ever went back to a dealer for service as a rule they are too busy, pushy and over priced. I gotta say Frank at Baron Nissan is the exception. We are so glad we found them

I wanted to write a review , because I had a very hard time finding the owner of this company .Thats why I gave him a 4 rating . I asked around on a guy to do a yanmar survey on a boat I was purchasing , a 40 mainship . Over and over again the same name came up superior , was told if your selling a boat with diesels you don’t want to see this guy show up ..I tired calling him and tracking him down online to fine some of his old numbers don’t work ..I finally emailed him after taking to one of of his old customers He called me in 15 minutes , I talked to him set up a date , and he came to do the survey as planned I did not purchase this boat , because of his findings ..I later purchased another one with Cummins As he gave that boat a clean survey . He’s not a guy that likes to talk , but He knows diesel boats well I would recommend him ..if you can get him it’s worth it ..what I understand there only a hand full of guys that have been around for years , Superior , wesco , Steve’s marine . Now I store my boat at his marina for the winter .Rob has been doing this all of his life , I trust him .

This is my go to shop! Anthony is a great and honest person! He told me what my car needed and what it didn't need...unlike other shops! i trust them with all my cars and trucks. i recommend him 110 %