At my last visit in January for a few repairs, they printed me an esti... read more At my last visit in January for a few repairs, they printed me an estimate of things I'll need. The guy highlighted the most crucial repairs which were the four wheel alignment and the outer tie rods. Thinking it would almost be irresponsible not to, I made an appointment to have those done. I even brought the same paper with the highlights. He said okay and that was it. Between then and picking my car up, I received no phone calls or texts about any changes at all. I think you know where I'm going with this. I arrive with my father (my lift) and received a price I didn't expect, he printed up what was done and what was needed. They went AGAINST my simple directions; They replaced two engine mounts and left the requested repairs undone. This has NEVER happened to me at Goodyear, Firestone, Jiffy Lube, Tires Plus, or Pepboys. I called them, furious, saying I hope they enjoyed my money because that's all they're getting and I'm throwing away all their other estimates because I no longer trust them. They later called me back but I deleted the voice mail immediately at "sorry about the miscommunication" What? You can't read a list and write it down on the calendar? "Oopsies" aren't supposed to cost hundreds of dollars.
As a business owner I pay particular attention to punctual, reliable a... read more As a business owner I pay particular attention to punctual, reliable and courteous customer service. In addition to receiving a fair price I am very particular that the work performed is with precision. Briana Mobile Auto Repair is second to none. My family has used this service multiple times and we recommend them to everyone.
Service was most satisfactory. Shirl Solomon