Oil change service near Avondale Estates, GA

The service was incredible! My only issue was the amount of time it took to receive the oil filter for the car. It was well over 1.5 hours and forced me to miss my flight. But the experience was terrific, I get not having a part. But the supplier took far too long delivering and I could not leave because the car had no oil. I won’t let this issue hinder me from visiting again because it wasn’t Executive Repairs issue.

DON. OT GO HERE BEWARE DO NOT DO BUSINESS HERE!!!! I literally had to call Clayton County Police before this mechanic would allow me to see my invoice. He refused me my invoice AND my property I CALLED THE POLICE. DO NOT TRUST THEM DO NOT GO HERE!!!

Found these guys on Craigslist and it has been the worst f*#@ experience I have ever had. I gave this dude All BRAND NEW PARTs totaling to $2,700. To rebuild my motor and somehow the parts mysteriously came up missing. The police are involved and I may have to go to court to recover what was lost. Here is an update for you. 6/6/19 one month later since I posted my review and still haven't heard any thing from dude. police report has been filed and awaiting a court date. Waist of time

I was at Jiffy Lube on Satellite Boulevard in Duluth. GA to do a normal oil change and after about 20 minutes into the oil change, I was called to come under the bay to see something. Went in and the man working on my car told me the nut that locks on the pan would leak oil after they finish changing the oil. Apparently he broke it while unscrewing it. I informed him that my car has never leaked oil and I'm wondering why he did this. He told me "well you can fill out a claims form" if you feel badly about this. Filled out a claims form and my horrors began. First they did not fax in my claims form until I called corporate office. Emailed the customer care supervisor pictures of oil leak. Did not get an acknowledgement. They sent one of their staff Chuck who is on their telephone system to give me a call. The horror continued. Chuck was so rude and antagonistic and he clearly was acting out a script designed for Jiffy Lube not taking responsibility for their staff action. Told me the previous company who I have been using since my car was about 10k miles without issues was responsible for the broken nut. My argument is that if their staff knew the nut was hard to remove, he should have called my attention to it before proceeding further instead he called my attention after he got it broken. Now I am stuck between legal action or cough out money that I never planned on spending because I went for a cheaper Groupon powered Oil change.

I appreciated the friendliness of the employees of this location; however, I had a horrible experience and would not recommend this location to anyone. I went in to get my emissions test, but my check engine light was on - so I was not going to pass. I knew there were issues with my truck because I had recently taken it to Nissan for diagnostics. I showed the tech at Express Oil Change what work needed to be done - it totalled $450.00. He mentioned that they could do it for a better price. They were able to get the check engine light off long enough to pass the test, but it came right back on. At the end of the day, I had a bill of 1056.54. but the light was still on. They told me to bring it back later. Long story short - multiple visits later, I'm charged 1,848.04 for what Nissan said they would do for $450.00. I've learned my lesson. DO NOT GO TO THIS SHOP. They're friendly, but don't have the best practices.

My experience with Osborne Automotive has been a wonderful one. Their prices are fair, their service is second to none and they are very nice and professional people to be around. I am so glad that I was able to move down here from up north and to have found such a wonderful automotive service center.