The service was excellent and staff very attentive!! I recommend thi... read more The service was excellent and staff very attentive!! I recommend this shop!!
The headliner on my Cayman came adrift. GCR arranged for their "go t... read more The headliner on my Cayman came adrift. GCR arranged for their "go to guy" to replace it and he did an absolutely superb job. It now actually looks better than new. As usual, GCR service is second-to-none & I unreservedly recommend them.
PLEASE READ IF YOU’RE CONSIDERING USING THIS BUSINESS! I currently ... read more PLEASE READ IF YOU’RE CONSIDERING USING THIS BUSINESS! I currently have a BBB and Napa suit filed against this service center. I have a 2002 Mercedes ML320. I’ve had this car for years. It’s my baby and I recently had had some intermittent air conditioning issues. I work in Marietta, so I was looking for a service center nearby. After going to Jennifer (manager) I was told they would take care of the car no problem. After having the car for a week, I was told it needed a new fan clutch, so I ordered one from FCP Euro (European parts supplier). I gave it to them to install and got a call a few days later. During this call, I was told it needed a new fuse box. So I ordered that as well. I delivered it and they said they would have it buttoned up in a few days. Two weeks goes by and I have called twice and heard nothing in return. I then show up and am told the car has electrical issues and was botched. I was also told that only mercedes could repair the car. After the washed their hands with my car, I paid them 650 for nothing and picked the car up. I go to pull out of the driveway and every light comes on in the dash and the car shuts off. I get it to my office where I have a friend inspect it to find the fuse box isn’t screwed in and wiring harnesses are hanging everywhere. I call and speak to Jennifer and she asked for me to drop it back off. I dropped it off and they tried to pin my new fuse box as the issue. So I had them install my old one back and told them to diagnose the issue with the ac since it still wasn’t fixed. At this point I have filed a complaint with NAPA (corporate affiliate). I was told to leave my car with them till it gets resolved. At this point they have had the car for other a month. I was told they were ordering the parts and would get it taken care of. Now it needed a new compressor and harness. I wait a week for the pricing on that and get nothing. So I called earlier today and was told the part couldn’t be ordered. I told them I was coming yo get the car. After getting the car home, I got up under it to find the compressor was unplugged and the wiring harness was frayed but fixable. I got some electrical tape and plugged it back in and all was well! So after 650, 2 months, and lots of of frustration, I’m beyond upset. I’ll continue to fight the battle on my end, I want to warn you. I picked this service based off its great reviews. But these reviews are not what I experienced. Please stay clear of this service center because not only are they going to rip you off, but they are going to tear up your car too!
