Tire repair service near Benton, KY

They fixed my tire quickly, thanks.

I had a marvelous experience taking my newly acquired 2002 Chrysler 300M, christened "Katie," to Harlan Automotive. Since the dealership where I purchased Katie could not tell me if or when she had ever had transmission service I took her there to have that done. I was able to make the appointment online which was very convenient, and when I arrived there the friendly attendant presented me with a cute little computer to complete more information. The wait time in their comfortable lounge was much shorter than I had anticipated. They not only completed Katie's transmission service but they also went over her very thoroughly checking out all of her other systems as well free of charge. When they were finished with her I was given a checklist of everything they had checked out from bumper to bumper most of which was in great shape including letting me know that she had new brakes installed shortly before I bought her which was great to know. There were only 3 things, none of which were critical, that the list indicated would need attention in the near future. Harlan Automotive cares very much about helping me maintain my Katie so she will last longer. I have had follow-up e-mails from them to be sure I was happy. They have also given me the website address where I can see the history of Katie's care with them. That is just like having medical records for your family member. It is a very family oriented business, and they treat their customers and vehicles like extended family. I'm thrilled to have them as a skilled and reliable resource for Katie's continued care. Karen L Haws-Dearing

Always did the job in Timely manner and workmanship was great

Timely service and thorough system checks

On 12/29/2023 I took my 2018 Jeep Renegade to Plaza Tire in Metropolis, Illinois to have the right rear time repaired as it had a nail in it. After the employee removed the tire, he got me from the waiting area, pointed to the brake caliper and told me my brake pads were in need of immediate replacement to avoid damage to the brake rotors. I initially told him to proceed with the repair and he quoted me a price of around $169, but when I found out the parts would have to be sent over from Paducah, Kentucky I remembered I had to take my wife to an appointment later that day and would have to bring my vehicle back another day. The employee agreed and cautioned me not to wait too long to prevent further damage to the brakes. A few days later I decided I am perfectly capable of replacing brake pads as I have been a mechanic myself for most of my life. I purchased a set of new brake pads from a parts store in Paducah and proceeded to perform the repair on 1/6/2023. When I removed the brake calipers and pads, I immediately realized there was no need to replace the pads as they are barely worn and have many thousands of miles of life remaining. I also realized I was nearly ripped off by the Plaza Tire employee, and would have been had I not postponed the brake service. I took photos of the brake pads and showed them to my daughter as a witness I am a 77 year old veteran, and it really angers me to think I was nearly scammed by a local business. Rest assured I will NEVER patronize that business again and will share my story with everyone I know. They did repair the flat as I had road hazard insurance on the tires, but they did not properly inflate the other tires so I drove around with the low-pressure warning on until I got home and properly inflated all the tires. Anthony D. (Tony) Okerson Golconda, IL