Auto body repair service near Lexington, MA

If I could give a negative number I would, but unfortunately it won't allow me to! I have been searching for a car for the last 2 months. I checked out some places here and there but couldn't seem to find one. I saw one this morning on AutoTrader, it was for 2012 Honda Accord LX-P. The issue was that the Pride Chevy was about 2 hours away from my house. So before I left I called the sales department. I spoke to a fellow named Sam (actually name) and asked him if the car was still available as I live far away and do not want to waste a trip. He reassured me that, it was available and that when I got there to ask for him. We hopped in the car and headed toward Lynn. We get there and are wandering around. I finally have to ask a random guy who looked like he worked there if there was a separate Honda side. I let him know that I spoke to a Sam and was asked to ask for him when I arrived. A few minutes later, Sam arrives. I introduce myself and shake his hand. He then tells me he is going to set me up with a consultant. What, wait, then what the hell does Sam do? Sam brings back this guy, no idea who his name is. Sam says to guy I'm going to pull the car up for her, set up her profile. We sit with the guy and he tells me that unfortunately the car was sold this morning. I tell him, I called before hand blah blah to make sure it was there, 2 hour drive... He looks up the "sold" car and starts raving about what a great steal that wasI asked him why he rave about a deal that we were driving up to see and is now gone. What purpose was that serving? He says that Sam didn't know the car was sold, the other side of the dealership sold it, blah blah. My question is why is Sam answering the phone if he can not provide correct answers. Pissed off I gather my things to leave. I'm then told that maybe the car wasn't sold and to hold on, they had to make a phone call. Meanwhile as I wait, my dad goes into an office. I walk over and see this man, slumped back in

Took my car in to have a small dent/gouge fixed and repainted and to get some small scratches around other parts of the car touched up. I was told I could take it in any day of the week and have it completed and ready to be picked up the next day. Problem 1 - Took it in early morning (before 8am) on a weekday and was told it couldn't be done by the next day so me and my family member went that day for nothing. Problem 2 - Dropped the car off the next Tuesday and called to pick it up the next day Wednesday per the one day completion promise, they said it wouldn't be ready until another day so no car to drive that day for me. Problem 3 - Picked up the car on Thursday and the job was only half done. They said they would complete it another day. Absolutely ridiculous. Problem 4 - Dropped car off another day to finish the job and then picked it up the next day and the job STILL wasn't completed with several ridiculous excuses. That's a total of FOUR visits and job still not done. Horrible unprofessional service to say the least. Not recommended.

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Surprisingly frustrating experience. Dropped off a car on 8/13/2012 for the repair of minor damage to driver's door. Received a call that it will be ready for pickup on Friday, 8/ 17. Hours of operation for collision center on Friday are listed till 5:30PM (http://www.woodworthmoto…) however at 5:10PM the collision center is closed, doors locked and nobody around to retrieve the car. Stuck without a car for a weekend - thank you Woodworth Motors. Went again to pick up the car on Monday, just to find out that the check for repair was sent by insurance to my home address instead of the repair shop, despite of "direction to pay" order, and the repair shop can't give me the car and sort out the payment issue directly with insurance company. Spent another hour going home and retrieving the check. Finally received the car with nicely repaired damage on outside..... and thick layer of sanding dust and residue from masking tape on inside. Yack!