Auto body repair service near Melrose, MA

Surprisingly frustrating experience. Dropped off a car on 8/13/2012 for the repair of minor damage to driver's door. Received a call that it will be ready for pickup on Friday, 8/ 17. Hours of operation for collision center on Friday are listed till 5:30PM (http://www.woodworthmoto…) however at 5:10PM the collision center is closed, doors locked and nobody around to retrieve the car. Stuck without a car for a weekend - thank you Woodworth Motors. Went again to pick up the car on Monday, just to find out that the check for repair was sent by insurance to my home address instead of the repair shop, despite of "direction to pay" order, and the repair shop can't give me the car and sort out the payment issue directly with insurance company. Spent another hour going home and retrieving the check. Finally received the car with nicely repaired damage on outside..... and thick layer of sanding dust and residue from masking tape on inside. Yack!

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Great customer service, really helped me out with the rental car which was ready for me at Needham Collision when I dropped off my car and and I was able to return it to them as well. Kept me updated through the whole process. Really friendly and knowledgeable staff.

Charged $232 to remove a stuck bolt. Rude to my wife. They seem to rely on folks who simply pay the bill and don't understand anything about automobile repair and maintenance. Recommend avoiding them.

found this shop doing some online research. Small family run shop with attention to detail and very nice mechanic George. After visiting a few shops in wilmington that had mechanics who didnt seem like they cared about the customer, i found georges shop. Great guy, great work, fair prices!!

MY TRUCK DEVELOPED A LOT OF BODY ROT ON THE REAR QUARTERS, COMMON FORD PROBLEM. I NEEDED THE REAR QUARTER PANELS CHANGED BUT DID NOT HAVE A LOT OF MONEY, GEORGE IS NOT ONLY THE OWNER BUT DOES MOST OF THE COMPLICATED WORK HIMSELF. WE AGREED ON A PRICE AND GEORGE DID THE WORK. 3 DAYS LATER HE CALLED AND STATED MY TRUCK WAS READY NOT ONLY DID HE DO A FANTASTIC JOB BUT HE CLEANED AND DETAILED MY TRUCK WHILE IT WAS THERE. AFTER TALKING TO GEORGE AND THANKING HIM FOR A JOB WELL DONE I FOUND OUT HE IS A FAMILY BUSINESS AND HIS WIFE DID ALL THE DETAIL WORK ITS RARE TO FIND A FAMILY BUSINESS ANYMORE THAT DOES QUALITY WORK AT A FAIR PRICE I WOULD HIGHLY RECOMEND GEORGES COLLISION CONNECTION.

Courteous, Thorough, Explained everything that needed to be done. Felt like I was in good hands.