Auto body repair service near Norwell, MA

The Auto Hospital is devoted to personal care for our customer’s vehicles as well as our customers.

great place my car looks great

I had my 2007 Toyota Camry brought to Countryside Collision in Pembroke Mass back 3 years ago and have been haunted ever since. I got my car back and started noticing a grinding noise coming from the rear of the car. Keep in mind it was in a very bad collision Front passengers side and drivers rear. My biggest mistake was not bringing my car back right away. Little by little parts started failing like the windshield washer reservoir started leaking half way full. A piece of weather strip was missing from the front hood, my battery was missing the cap and acid was everywhere on my engine. Aside from the small stuff I also took notice later that my front fender where it had been hit was not aligned properly and caused paint to chip from rubbing on the headlight. Also the trunk was not aligned properly from where it was hit. Long story short I just brought my car to my REAL mechanic and the rattling noise I kept hearing from the front ends up being the frame needs to be welded back before it completely disables my poor car. Its sad that $14,658.00 dollars in repair that my car came back the way it did. A 2007 Camry with already one foot in the grave-junkyard. In the end I would strongly ask that you re-consider Country side collision in Pembroke, Mass and consider other collision shops. Do not make the same mistake I made by bringing my poor car to Country Side Collision. -Dan oh yeah and my CV joint is also gone because of there failures fuckin hillbilly assholes

Masison's takes service to the next level. I didn't have rental car insurance on my policy, but Mike at Masison's Collision Experts arranged for a rental and had the rental car bill sent to the other person's insurance company that hit my car. Who knew you could do that? It didn't cost me a dime. My insurance company even pro-rated my damaged muffler and Mike didn't even charge me the difference. I'm so glad a finally found a place that doesn't soak you every chance they get and they did a great job too!

Horrible business!! Do NOT bring your vehicle here!!!! Thief!!!!

Courteous, Thorough, Explained everything that needed to be done. Felt like I was in good hands.

I had a Geat experiance at Universal..My car looks brand new.I also had them change my oil and tires.Lindsay Tommy Lenny..They are all great and they are always willing to stop, take time to answer questions..Awesome Job.I will recommend them to everyone.

Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead. I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.

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Bad experience.. go anywhere else!!

Copeland Toyota is a family-owned and operated dealership since 1970. Our selection of new and used Toyota vehicles, state-of-the-art facility and drive-in service set us apart from the competition. We are recipients of Toyota President's Award for our dedication to customer service and we are also a TOP 15 Parts & Service dealership in the Boston Region.

My opinion is L&M Customer service is top notch and is committed to making sure there customers are satisfied with the work they do. They exceeded my expectations.