Auto body repair service near Scituate, MA

The Auto Hospital is devoted to personal care for our customer’s vehicles as well as our customers.

great place my car looks great

I had my 2007 Toyota Camry brought to Countryside Collision in Pembroke Mass back 3 years ago and have been haunted ever since. I got my car back and started noticing a grinding noise coming from the rear of the car. Keep in mind it was in a very bad collision Front passengers side and drivers rear. My biggest mistake was not bringing my car back right away. Little by little parts started failing like the windshield washer reservoir started leaking half way full. A piece of weather strip was missing from the front hood, my battery was missing the cap and acid was everywhere on my engine. Aside from the small stuff I also took notice later that my front fender where it had been hit was not aligned properly and caused paint to chip from rubbing on the headlight. Also the trunk was not aligned properly from where it was hit. Long story short I just brought my car to my REAL mechanic and the rattling noise I kept hearing from the front ends up being the frame needs to be welded back before it completely disables my poor car. Its sad that $14,658.00 dollars in repair that my car came back the way it did. A 2007 Camry with already one foot in the grave-junkyard. In the end I would strongly ask that you re-consider Country side collision in Pembroke, Mass and consider other collision shops. Do not make the same mistake I made by bringing my poor car to Country Side Collision. -Dan oh yeah and my CV joint is also gone because of there failures fuckin hillbilly assholes

Horrible business!! Do NOT bring your vehicle here!!!! Thief!!!!

Masison's takes service to the next level. I didn't have rental car insurance on my policy, but Mike at Masison's Collision Experts arranged for a rental and had the rental car bill sent to the other person's insurance company that hit my car. Who knew you could do that? It didn't cost me a dime. My insurance company even pro-rated my damaged muffler and Mike didn't even charge me the difference. I'm so glad a finally found a place that doesn't soak you every chance they get and they did a great job too!

Courteous, Thorough, Explained everything that needed to be done. Felt like I was in good hands.

I had a Geat experiance at Universal..My car looks brand new.I also had them change my oil and tires.Lindsay Tommy Lenny..They are all great and they are always willing to stop, take time to answer questions..Awesome Job.I will recommend them to everyone.

Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead. I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.

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My opinion is L&M Customer service is top notch and is committed to making sure there customers are satisfied with the work they do. They exceeded my expectations.

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

Auto repairs, heavy duty truck and towing for all cars and trucks in Massachusetts and all of New England. We are proud to be able to say that we have been in business since 1955. Since the days we have opened our doors through today, we pride ourselves on being able to offer professional and quality service at affordable pricing.

Bad experience.. go anywhere else!!