Auto body repair service near Lisbon Falls, ME

Casco Bay Ford has been delivering top-notch customer service to Maine Ford fans for more than 50 years. There is no other dealer in Maine that will work harder and care more about your satisfaction!

I went to Dick's and had the ERG valve taken care of on a car his daughter, Jessica, who works there sold to me in May. It was not done properly, just taken out cleaned and replaced. I took it to another mechanic and found out that when they put the car on the lifts the undercarriage buckled. When I contacted them by letter I was ignored. I called and was told Dick was not available, and when I went there in person, I was told to call back and make an appointment to have the car looked at, I tried but could not reach anyone. I went in person and was told someone would call me. Jessica's husband called a few days later and said they were not going to do anything about my car and that I had "many opportunities to not buy the car."

My experience in having my automobile repaired at this facility was of the poorest nature possible. My car was being repaired here because it was an approved and guaranteed shop by my insurance company. The workmanship was sub-par, and when I tried to discuss this with the Manager Mike Dotsie, I was verbally and physically assaulted. I was told upon my questioning the work (which he chose not to verify before speaking to me the way he did) that I would not be taking my car back until the bill was paid in full. This was at the same time as well that he began reaching for the keys in my hand telling me over and over to give them to him. Despite appearance by clothing (it's almost winter here), I have FSH Muscular Dystrophy, and handed over the keys to this Manager because I felt physically threatened by his approach and verbal tone. Mike Dotsie pulled my car into his garage still demanding payment in full! His shop, being approved by my insurance company, is only entitled to the deductible from me, as the remainder of the bill is taken care of between his shop and my insurance company. That is an agreement that the shop and insurance have togeather, and what Mike Dotsie tried to pull was extortion! He chose to ignore what I was telling him and stand his ground based on his assumptions that I was "a crook, a thief, and a liar; who was trying to rip him off". All of his language and aggressive mannerism he felt was appropriate to let loose in front of my mother as well, who was with me at the time. I had to immediately get my insurance representative on the phone, who spoke directly with Mike Dotsie, to remind him of his obligations to his business and thus to me in my entitlement to my car back. I paid my deductible, but received not even a single apology from either Mike Dotsie, or the owner Leo Caron who witnessed this whole event unfold and made no attempt at any point to stop this Manager from his actions! Having treated me the way this shop did, Mike Dotsie in par