Ac and heating repair service near Novi, MI

Currently battling them and Mike right now...going on for almost 2 weeks... took the truck in for lifters, catalytic converter, muffler, head gaskets, and head issues...I bought my parts, gaskets, and fluids. While being repaired I got told that both heads and camshaft were good, now all of a sudden I needed 2 injectors, and the new lifters I purchased were bad..he had to supposedly switch some stuff from the other side to make it work. Now I need a camshaft because the valves weren't moving then mysteriously now the camshaft is good after I showed him a video of them moving before he installed anything so he gave me back 7 out of the 32 lifters (16 new/16 old) that look like the ones that were already in there...so after going back and forth again and waiting up there, Mike says everything is good to go it wasn't...I didn't even have it home for a couple of hours. It cut off 3 times, surging, hard starting, stalling, ticking, and now a cylinder 5 misfire (the head that was supposedly good but never touched). Never had this problem before they worked on it. I took the truck back, and now he's trying to blame it on my parts because they are aftermarket or saying it is something else like a fuel-related problem (injector, fuel pump) keep in mind that the driver-side head didn't get removed...upon observing the engine the driver's side head was never removed and my parts weren't installed but he said he did. The bolts were still rusted and the original. I bought new manifold bolts that were installed on the passenger side but not the drivers along with gaskets etc. So now the parts I purchased weren't installed and I do not have them and he's coming up with an excuse and now I have to find out what they did with them since they weren't installed...so for $2300 that's paid in full my truck is there still and now we are going back and forth. He charged me for fluids, diagnostics, mufflers, catalytic converter, and installation of lifters and gaskets for both sides and only did the passenger side. I should have followed my first mind, and went somewhere else..this shop can't be trusted and the bad reviews are real...Thursday makes 2 weeks and Mike supposedly had a family emergency and won't be back for a couple of days... I've emailed the Mayor of Westland, will contact the BBB and the State of Michigan, and will more than likely have to go to small claims court the way it's looking.

At Harlow Tire & Service, our values are simple – provide honest service and advice, offer quality products at a fair price, and stand behind what we sell. We have built our business on these ideals for 50 years.

This review is for Auto Center of Canton which I presume is the new name for this shop. I drove my 2000 Volvo S80 to get it diagnosed because the engine kept missing even after new parts were replaced. This took place on October 16th of 2019 and all I've been getting about this problem is the runaround from a mechanic named Rich. Initially I was told that the engine may need to be replaced with a price tag of $2700.00. I went out to the shop to put half of the deposit for the engine and then was told that the engine was fine, but it was the engine control module that was in need of repairs. Instead of Rich contacting me of the status of the module, I've had to keep calling and then Rich never calls back when he says. It's been over a month of waiting and this is unacceptable as my wife needs to be cared for and taken to her oncologist for cancer treatments at U of M hospital. At this point and right now, I want my car back with the original module and my $500.00 since nothing but waste time has been done. I caution anyone considering this place for repairs as they are just monkeying around and wasting people's time and money.

Every time I take my car there they are fast and they are both professional and helpful. What I like most about him is that the prices of fear some prices are much better I was pleasantly surprised. I take my car there often and will continue to do so. -Linda

Took my car to GLA at the referral of a close friend because my brakes lost all power. I had known for about two months that I had a small leak in my front passenger side brake line, being the son of a former mechanic I had bought parts and planned on doing the work myself. However, weather and timing were not on my side. Took my car in and Matt and John took a look at it and found that my master cylinder had also went bad. They replaced the cylinder and found that I was right about the leak in the front passenger line, however Matt was pretty sure that the increased pressure from the new cylinder caused the leak. They replaced the line as well and now my car stops better than when I bought it. They did it at a reasonable price too, because I know that the same job at a dealership could have been $900-1000. I'll definitely be seeing them in the future.