Acura service near Saint Louis Park, MN

My rear end has this knocking I brought it in, they charged me $830.00 to fix “the knocking noise”. The noise didn’t go away and it’s louder now and on the phone they told me the noise had slowed and stopped which was a lie. I was so pissed I didn’t want to take my car until they fixed the issues instead of charging me for them doing nothing… never will be going back there!

Car was making unusual sound, brought it into TGK, they diagnosed it and gave me a written estimate for $1100 decided to get a second opinion ad that seemed high….. was able to have the car looked at by another established mechanic who said it needed $200 worth of work…. works great now and our family will no longer be a returning customer to TGK as we no longer have the confidence that they are being honest in their evaluation of work needed

Dropped my vehicle off the night before my appointment for an oil change. The vehicle still wasn't done by the "when needed time." The vehicle was complete right at closing time. The explanation was a bunch of excuses until a different service write came over and explained exactly what happened. Normally wouldn't be an issue for me but I needed my vehicle by a certain time that day. I've been going here for 13+ years so was slightly disappointed by the lack of explanation and inconvenience.

Was told we needed new filters when TGK just changed them at our last visit. To top it off the car was dropped off at 7am and didn’t get worked on till late afternoon. Then told to pick up at 5:30 pm and had to wait 30 minutes for the vehicle. Come on this place can do better customer service.

I've had nothing but good experiences with Alexander's.

Great; professional; affordable; and courteous service

You business look good for the outside. But when you get inside and communication, what's your customers?. I think you are to take the people in and show him what they need. Not just put my car in public S8. This is what's happening. I work hard for my money and not give me the way.. Minneapolis is where I live and Minneapolis. Well, i'd like to spend my money help my Neighbors.

You guys screwed my car all up. I will not be going back and I have another appointment with a different shop to fix what you did to it. I feel you caused this and your shop is costing me a lot of extra money for something that wasn't wrong but now it is. And right around Christmas is this how you real operate. I so regret going in to your establishment. And won't ever go back. I just hope it can be fixed right. I will be turning you in to the BBB and a lawyer. Screwing people over is not right. I have heard nothing but bad things from people about your place you call a business. You should be ashamed of yourself.

A+ Service! Steve's Auto World MG started a Concierge service with my park n ride. I had them do an oil change. They picked my car up while I was at work. They texted me a detailed car report. Then they called to let me know I needed a tire rotation so I had them do that. I got back to the park n ride at the end of the day and there was my car in the same spot. The receipt was on my dash. They had washed my car AND vacuumed it out! I found a complimentary bottle of water and ice scraper in my cup holder. It is the little things that make a huge difference. I would certainly recommend Steve's Auto World! April T. Rogers, MN