Mark and his entire staff are great people to deal with. They are frie... read more Mark and his entire staff are great people to deal with. They are friendly, honest and knowledgable. The pricing is fair, the service is top notch. You need to take your vehicle here for all your repair and maintenance needs. I use their new Ellisville location. My brother and his entire family take their vehicles to the Fenton location. We love them for their friendly, honest dealings, fair pricing and great work.
My 2006 VW Passat had been losing oil consistently for 2 years now. Ma... read more My 2006 VW Passat had been losing oil consistently for 2 years now. Many trips to the Dealership and I was told this was normal oil consumption . Not convinced I found Autos of Europe and explained the situation to the Service Manager. He seemed very knowledgeable of my situation and convinced me to bring the vehicle in for a second opinion telling me they run into this all the time. Brought my car in on Monday and had a diagnosis the same day, yes, the same day. I informed them I had an extended warranty and they worked with my warranty company to have the turbocharger replaced and the PCV system repaired, the warranty covered all the repairs. 2 years at the dealer with no result, never again.
Worst customer service ever. They charged me $70 for a Diagnostic test... read more Worst customer service ever. They charged me $70 for a Diagnostic test that had the same information on it as the emissions test that they had just run on my car. They did add an additional part as a necessary replacement although the part wasn't bad. After a friend pointed out that this part wasn't bad, they stated that it was simply a 'suggestion'. I think they should have been more specific although there was no paperwork to be specific on. I got a receipt for my $70. Autozone's free diagnostic tests at least give you some paperwork. When I expressed my dissatisfaction, I was told that I knew nothing about car repair and I was probably lying about how useful the test was. Riiiiiight. The owner really argued vehemently with me about returning my money so I guess he needs it more than I do. By the fact that he works another job and the run-down appearance of this location, I finally stopped trying to get a refund on the most useless and outrageously stupid diagnostic test I've ever had. If you want to be treated with respect and common courtesy, go somewhere else. If you want a company that believes that the customer is always right, don't go here.
