Ac and heating repair service near Charlotte, NC

Great shop & great guys. I trust their work and service for my vehicles. My parents used this shop since the 90's and now I take my family here. Neil T. Cherryville, NC

Recently, I took a vehicle to Henn's for repair & when I went to pick it up on Friday 3/16/18, one of their employees backed a customer's pickup truck into the car I was driving. What should have been a simple process of filing an insurance claim to repair a fender bender has turned into a nightmare largely due to the false statements & lack of cooperation by the owners Susan and Mike Henn. When the accident occurred, we were told the Henn's were on vacation & couldn't be bothered to talk to us until they returned. We told the employee & the police officer that we weren't leaving without their insurance information & they then provided it. We filed a claim that day & followed up with the insurance company on Monday. We were told at that the Henn's had not responded to their insurance company's attempts to contact them & until they spoke with them they couldn't proceed. My wife called Henn's to ask them to contact their insurance company so we could get our car repairs underway. My wife's phone was on speaker & I heard the entire conversation. She asked to speak with Mike Henn & was told he was with a customer so Susan Henn took the call. Susan was immediately hostile & began yelling that she had just gotten off the phone with her insurance company. When my wife explained that she too had just gotten off the phone with the Henn's insurance company Susan said that the insurance information they provided the police officer was not the correct insurance & she refused to provide their actual insurance details. After telling her we would inform the police that they had provided false information on a police report, Susan finally relented & gave the name of another insurance company but refused to give a policy number. After many more threats to inform the police of their false statement, she finally gave a policy number that ultimately also proved to be false. Throughout the call, she was verbally abusive to my wife & when my wife asked to speak with Mike Henn, Susan said he wasn't there though we'd already been told that he was with a customer. We caught her in many more lies and inconsistencies throughout the conversation. She finally gave us contact information for her insurance agent. When we called the agent we were informed that the insurance policy number Susan had just provided was also false. The agent gave us the correct policy number, so we contacted that company & they informed us that they don't provide the Henn's with that type of accident liability insurance. We went back to the original insurance company who told us that since the Henn's reported they had another policy that covered the accident, they wouldn't proceed unless the Henn's provided them with evidence that the second policy doesn't cover it & the Henn's hadn't provided that evidence. So we had to go back to the second insurance company & ask them to provide that information directly. The original insurance company also let us know that the owner of the pickup truck had not been informed that his car was involved in an accident. (Since there was no damage to his car, the police officer didn't notify him & the Henn's apparently didn't either.) The Henn's refused to provide the pickup owner's contact information to their insurance company so they could work out the claim with his insurance. We had to go back to the police officer & ask him to run the plate on the pickup truck & revise the report so that we could obtain his insurance information & begin the claims process with that company since the Henn's insurance company wouldn't proceed without the pickup owner's insurance company. We're still waiting a resolution. When my wife told Susan Henn that we've been loyal customers since they opened & all we did was bring them our business & come to pick up our car & we'd just like to get our car fixed, Susan Henn responded "I don't care lady!" I think that sums it up entirely.

Very friendly and honest. Serpentine belt failure shredded lower radiator hose. No part available locally so car basically disabled. Kim drove me over to car rental facility. Remained in parking lot until sure I was in a vehicle. Part came in late on a Friday and car repaired. Shop closed Saturday but Kim gave me personal cell number and told me to come pick up Saturday morning so I could turn rental and save a few $$s. I asked questions about servicing another VW I have and they were upfront and honest about needed service and recommended intervals.

Awesome service as always

Full service Auto & Diesel repair.We service and repair all makes and models of cars and trucks.AnYthing on wheels! Heavy equipment also. CAT certified. Fast,affordable quality work. 0% mark-up on parts and 1/2 the labor rates of most shops and,in total, 1/3 what a dealership will charge you.Keep more your money in YOUR pocket not someone elses! Honest,reliable,courteous service. NO PARTS MARK-UPS!! No charge( free)diagnostics when you have repairs done here. Extended hours available on request. Pick up/drop off available. Call for a FREE estimate today! 704-933-7939 SHOP or reach us anytime by cell and we will be there for you 704-431-0192 CELL We strive to let people know that there ARE,still, honest,reliable,affordable repair shops.We are proud to be one available for you. Stop jumping around from shop to shop trying to find a fit.Looking for someone to treat you right.Someone to care for your vehicle and your wallet as if it were their own :) When you have one shop,for all your needs they get to know you and your vehicle,saving you time and money in the long run. We also repair,refurbish and paint Bobcats,skidsteers,loaders,dozers,semi-tractor trailers and,again,we do NOT mark up parts and we charge standard rates no matter what make and model your vehicle is.Gas or Diesel. _______________________________________________________________________ Tags:Oil Change and Lube, AC and Heating Repair, Alignment Repair, Alternator and Starter Repair, Auto Inspection, Auto Repair, Brake Repair, Cylinder and Block Repair, Diagnostic Services, Engine Repair, Fuel Injection Repair, Mufflers Repair, Radiator Repair, SUV Repair,Tune up, Exhaust Repair, Fleet Services, Catalytic Converter Repair, Steering Repair, Suspension Repair,Timing Belt Replacement, HeadGasket,A/C MAINTENANCE & REPAIRS,BELTS & HOSES,CLUTCH,BRAKES,COOLANT SYSTEMS ALTERNATORS,CHECK ENGINE LIGHT,CV AXLES _______________________________________________________________________ Acura,Audi,Buick,BMW,Cadillac,Chevrolet,Chrysler,Cummings,Detroit,Dodge, Ford,GMC,Hennessey,International,Jeep,Lincoln,Navistar,Ram,Saleen Acura,Daihatsu,Datsun,Honda,Infiniti,Isuzu,Lexus,Mazda,Mitsubishi,Nissan,Scion,Subaru,Suzuki,Toyota,Yamaha.