I am incredibly disappointed and frustrated. This place had my car for... read more I am incredibly disappointed and frustrated. This place had my car for about a month before I ever got it back; which I, as well as others, found it strange that my car was even gone for as long as it was. When I did get it back, I didn't even feel comfortable driving it. There were spider webs all throughout the interior of my vehicle and I found 2 HUGE spiders. I don't know if they've laid eggs. I don't even know if there are more in hiding that I can't see yet. One of which, I found directly ABOVE MY HEAD, attached to the ceiling in a bed of webs. The other spider was in the back, behind the passenger's seat. It is insane and ridiculous. Not only do I not feel comfortable in my own car, but there's NO way anyone would even want to sit in the back of it because of how bad it is. Mind you, my car is pretty much brand new. I was rear ended by a huge truck about a few weeks after buying it. My interior was very nice and clean prior to taking it to Abra to be fixed. I don't know if they left my windows down in their shop or what. But there is no good reason that my car should've been delivered to me looking like that on the inside. Other people agree with me and were absolutely appalled when I told them what I experienced. I tried emailing Katheryn Richmond about my concerns TWICE, but received no response. When I called, I had to talk to someone else because she wasn't there. And when I expressed my disappointment to this woman, it sounded like she had this stale, careless attitude. There was no "Ma'am, I am so sorry. We didn't mean for that to happen. How can we fix this? Etc., etc." No apology. No sign of care or concern for me as a customer. Today I had to take my car to a car wash to have the inside cleaned out really well and to have the spiders and webs removed, because I can't not drive my own car. I have places to go and things to do. Oh, and who had to pay out of pocket for that? ME. I don't deserve that at all. That is money I shouldn't have had to spend. I will never come here again. I will never recommend this place to anyone. I'm a blogger and YouTuber as well, so my reach and influence goes farther beyond just friends and family. What a shame.
I had Touring Car install brakes and tires on my BMW 330Ci. The work w... read more I had Touring Car install brakes and tires on my BMW 330Ci. The work was done in a professional manner, with Duncan explaining everything as we went over the estimate. We were able to use a no-dust type brake pad which keeps my wheels looking great! I was very happy with their service and have returned for oil changes. I plan to keep on going to Touring car as long as I have a BMW or Porsche.
Touring Car was a DISAPPOINTING experience. I dropped my BMW by for a ... read more Touring Car was a DISAPPOINTING experience. I dropped my BMW by for a convertible top repair. 2 days later I picked it up because it could not be fixed according to the shop. They left the trunk completely torn apart, broke the seat belt holder but only charged $50. My top has been fixed by a back yard mechancie aft a couple hours. The car is equiped w/ an auto reset once it's in the right position. So disappointed in Touring car. They left my car worse than I brought it in.
