Auto body repair service near Dumont, NJ

I have been a customer for 19 years and always enjoyed great service for my brakes and mufflers. Always repaired on the first visit. Employees are very helpful and friendly and professional. Recently I bought a Acura Mdx and from day one it had a pull. I took to dealer many times, and didn't realize they sub the job out to Mavis next door to them. Once I realized I ran right to my old faithful. Rices automotive. The car was perfect after that...thank God for them.

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

We have a 2011 Nissan that was acting funny. It wasnt shifting smoothly. We took it to a couple of local places but they told us that a dealer would be best because they had equipment to diagnose later model cars that were only available to dealers. I was really hesitant. We were new to the area and always stayed away from dealers because they usually charge more. We looked on line and found a local dealer, Baron Nissan, that had good reviews. None of those reviews were for service but what we could find said really good things about their sales department so we had the car towed there and crossed our fingers. We met Frank the service manager who was very nice. He asked what the car was doing and we told him/. We left it there overnight and he said he would call us the next day. He called about 11am on Friday and said the car was done. A little surpised that it was done so quickly I asked if they had found the problem. He said it was just a control module that had to be reset, no big deal. The way the other mechanics had made it sound we were braced for a huge repair bill. When we went to pick it up they told us that they had checked and our car was still under the Nissan powertrain warranty ( which we had no idea about) and the bill was nothing, no money at all. They told us they checked the car and we needed front brakes and an oil change ( which I knew). They gave me a fair price and we had them do the work. Frank didnt try to sell me anything I didnt need or want and they did the brakes and oil change while we waited. Has a chance to talk to Frank while we waited, he was just a nice guy who welcomed us to the neighborhood. We have bought a lot of cars in our life, definately not my first rodeo and I never,ever went back to a dealer for service as a rule they are too busy, pushy and over priced. I gotta say Frank at Baron Nissan is the exception. We are so glad we found them

Alpha Collision in Garden City Park, NY, has been the Premier and trusted choice for auto body repair since 1966. Family-owned and operated, offering everything from bodywork and paint jobs to engine repairs and maintenance, all under one roof. Whether it's accident repairs, oil changes, or NY state inspections, we ensure your car is safe, reliable, and looking great. We work with all insurance companies and provide 24/7 towing. - Located at 79 Herricks Rd. in Garden City NY 11040.

Great work! Very professional and skilled individuals. Luis was a great help very informative, knowledgable, skilled, and efficient even got a free car wash. Excellent work at an excellent price.

P.S.: I HAD TO GIVE IT ONE STAR IN ORDER TO PROCESS THE REVIEW... HE DOESN'T EVEN DESERVE A STAR! HE SCAMMED ME AND MY INSURANCE COMPANY AND GOT PAID BEFORE I SAW MY CAR. I WAS BADLY INJURED FROM THE ACCIDENT AND TOTALLY RELIED ON HIM BECAUSE I COULDN'T GET BACK AND FORTH TO THE SHOP TO CHECK ON THINGS. HE MADE ME SIGN THE AUTO INSURANCE APPROVAL OF THE REPAIRS IN ORDER TO RELEASE THE CAR AND BRING IT TO ME. I CRIED WHEN I SAW MY CAR FOR THE FIRST TIME SINCE THE ACCIDENT AND AFTER SEEING HIS REPAIRS TO IT. HE USED A TACKY VARNISH, INSTEAD OF CLEAR-COAT ON THE SLOPPY PAINT JOB! THE CHEAP AND ILLEGAL VARNISH WAS SLAPPED ON OVER SHOP DUST. HE WORKED INSIDE OF MY CAR ON TOP OF THE ASHES AND CIGARETTE BUTTS THAT SPILLED ONTO THE SEATING UPOLSTERY AFTER THE ACCIDENT. SO, HE EMBEDDED THEM INTO THE SEATS AND CAUSED PERMANENT DAMAGE AND STAINNING THEM. HIS RESPONSE TO THE NEGLIGENCE OF MY DAMAGED SEATS AND PAINT JOB WAS THAT HE IS NOT A JANITOR! I DIDN'T EVEN WANT TO DRIVE MY CAR AFTER HIS REPAIRS AND DAMAGE TO IT. I LOST A LOT OF MONEY IN THE SALE OF THAT CAR DUE TO THE OBVIOUS WORK HE PERFORMED ON IT. AND, HE GOT TOP DOLLAR FROM THE INSURANCE COMPANY PAYMENT BY GETTING ME TO SIGN BEFORE BEING ABLE TO SEE IT. HE LIED ABOUT THE PRODUCTS USED AND WORK PERFORMED.