Auto body repair service near Prospect Park, NJ

This is a real review by a customer that had body work done on a 2009 Honda Accord Coupe in January 2012. The work that was done on our car was the WORST work I have ever seen in my life. The damage to our car was from a small collision that banged up the front end. The new (aftermarket) hood they put on not only doesn't fit, with big gaps on each side, but is also way to high above the fenders! The rubber gasket that goes under the front of the hood hangs out about 1/4 to 1/2 inch .... it is not supposed to be visible at all. The paint was only quickly sprayed on once on the underside of the hood and looks like it was done with a can of rustoleum. We had another area above the drivers side window repaired. It was dented from a tree branch that came down in our driveway during the weird October snow storm. The repair was HORRIBLE to the point that there are paint drips all along the edge of the repair. Also there was overspray paint on the window. We took the car to a Honda dealer and they literally laughed their heads off when they saw the work. They told us we couldn't sell or trade this car if we wanted to because of this terrible work. They also neglected to repair the headlamps which were scratched, and if you can believe this ... we had them do an oil change and they never even reset the oil level light. We are not the type to complain if there is a little issue, but they have destroyed our vehicle and rendered it valueless!!!!! Not to mention it took them over 2 weeks to do this terrible work. Our insurance company is USAA and we now have to take it to another auto body shop and have ALL the work redone. In 49 years I have never seen such poor quality work from an auto body shop. You would be a fool to use these guys.

Mr. JUNIOR GENAO, the sales representative, has helped me tremendously; he was convincing but not pushy. I am very lucky to have been assigned to him because he helped me tremendously in identifying my needs; that after showing me at least 4 cars I have made my decision. He is very pleasant, helpful, patient and considered me a family looking for a car. Mr. Genao is an asset to your company. Mr. PEDRO SOSA, the manager who assisted me, has been very pleasant and patient and explained in details of the warranty I am entitled to and other info. He is approachable in spite of his busy schedule and answered my questions immediately. Also, he made a follow-up call to make sure everything is all right and apologized for my long wait, which I understood due to the busy day. Overall, I am happy with the staff in the showroom who are friendly and made sure I was taken care of. Definitely, I will recommend your Branch to my friends. Rosario Faraon

Thank you for choosing Ricca Auto Body! Since 1977, we have proudly offered a wide array of professional collision repair services in Hackensack, NJ. We look forward to you giving us the opportunity to serve you. We show how much we care about our customers, not just by performing quality repairs, but also about by using official OEM-recommended/required parts and procedures to repair your vehicle. What can you expect when you come to Ricca Auto Body?

Dropped my car off Dec. 7 2019 found the parts but still did not do any work on it and no communication. Picked up today Sept. 15 2020. Called twice first time i called and spoke to him he had an excuse that he didn't have any help and not able to get to it. Second time called same excuse. Saw posted videos of cars that were being done at his shop that were brought in after mine... he was working on cars that paid more money... didn't work on mine cause the payout wasn't worth his time... unless you have thousands and thousands of damage done to your car he won't get to it until the expensive work is done first... don't waste your time he is very unprofessional... and i will never recommend him and will post this review over all social media that i can to spread the news his Unprofessional business practices