Auto body repair service near Hillburn, NY

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

This was one of the best auto body repair shops I have used to repair my vehicles. Excellent service; they came even came to my home to pick up a vehicle after my wife hit a deer. They worked well with my insurance company and kept costs within their estimates. We had our car back within weeks and it looks like new. Happy Wife, Happy Life!

Great work! Very professional and skilled individuals. Luis was a great help very informative, knowledgable, skilled, and efficient even got a free car wash. Excellent work at an excellent price.

P.S.: I HAD TO GIVE IT ONE STAR IN ORDER TO PROCESS THE REVIEW... HE DOESN'T EVEN DESERVE A STAR! HE SCAMMED ME AND MY INSURANCE COMPANY AND GOT PAID BEFORE I SAW MY CAR. I WAS BADLY INJURED FROM THE ACCIDENT AND TOTALLY RELIED ON HIM BECAUSE I COULDN'T GET BACK AND FORTH TO THE SHOP TO CHECK ON THINGS. HE MADE ME SIGN THE AUTO INSURANCE APPROVAL OF THE REPAIRS IN ORDER TO RELEASE THE CAR AND BRING IT TO ME. I CRIED WHEN I SAW MY CAR FOR THE FIRST TIME SINCE THE ACCIDENT AND AFTER SEEING HIS REPAIRS TO IT. HE USED A TACKY VARNISH, INSTEAD OF CLEAR-COAT ON THE SLOPPY PAINT JOB! THE CHEAP AND ILLEGAL VARNISH WAS SLAPPED ON OVER SHOP DUST. HE WORKED INSIDE OF MY CAR ON TOP OF THE ASHES AND CIGARETTE BUTTS THAT SPILLED ONTO THE SEATING UPOLSTERY AFTER THE ACCIDENT. SO, HE EMBEDDED THEM INTO THE SEATS AND CAUSED PERMANENT DAMAGE AND STAINNING THEM. HIS RESPONSE TO THE NEGLIGENCE OF MY DAMAGED SEATS AND PAINT JOB WAS THAT HE IS NOT A JANITOR! I DIDN'T EVEN WANT TO DRIVE MY CAR AFTER HIS REPAIRS AND DAMAGE TO IT. I LOST A LOT OF MONEY IN THE SALE OF THAT CAR DUE TO THE OBVIOUS WORK HE PERFORMED ON IT. AND, HE GOT TOP DOLLAR FROM THE INSURANCE COMPANY PAYMENT BY GETTING ME TO SIGN BEFORE BEING ABLE TO SEE IT. HE LIED ABOUT THE PRODUCTS USED AND WORK PERFORMED.