Auto body repair service near Valley Stream, NY

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

I was in a car accident a few weeks ago. A car just rear ended me and I ended up going through the other person's insurance. I was recommended to go to Joe's Auto Body in East Orange by their insurance company, as it was very close to where I live. I have nothing but amazing things to say about Glen and his staff, from Joe's Auto Body. Everyone was so nice and very welcoming. As soon as I dropped off my car, they had a person from enterprise pick me up. My car was in the shop for a total of two days. Every day I would receive an email with a picture of my car and what they were doing at that time. I thought this was awesome, and honestly, I never heard of any other shop doing this. My car was a mess, I dropped it off the morning I got back from New Hampshire, I was rather embarrassed about how messy it was. I was shocked the day I picked it up from Joe's. It had been completely detailed and cleaned. It must have taken them a good couple of hours to just clean and wash everything. I recommend Joe's Auto Body to everyone!! I will certainly be going back for any maintenance I need done in the future!

This place is the worse I've ever been to. The owner dudley tries to fast talk you and justify the garbage work performed. The fenders they put on was incorrect and rubbing against the tires causing me to buy more tires. They also didnt straighten out the fram correctly causing the entire car to shake and rattle.. The car sounds ten times worse than it ever did. Please no one should ever go there.