Volkswagen service near Milwaukie, OR

car is running good thus far. I'll let you know otherwise

We have had many opportunities to work with Sebastian and his team over the past four years since we have an older Audi A4. In every instance, Sebastian has been knowledgeable, straightforward, honest and persistent in diagnosing and collaborating with us on solutions. He knows his craft! And, the integrity with which he operates has been obvious since day one. We recommend him and his team highly!

Car runs like new. Wish I did.

I had appt to have IRA's muffler look at my 2004 Dodge 1500 for a quote/repair. I showed up a little earlier and Rob got me in right away. After he looked at my exhaust he said he would be able to repair the exhaust by simply welding it. The repair only took 15 mins. I appreciate the honesty and efficiency of IRA's muffler. When I do have to get new exhaust I will take it to IRA's muffler. An honest repair shop.

If I could give them a worse rating then this I would. I received absolutely horrible customer service by the owners, of all people. I went in using a coupon I had got off of Groupon and asked for an oil change. I was a first time customer of Meineke and thought they were offering a good deal through Groupon so I'd try it out. Bad mistake. I had only asked for an oil change nothing else, as my car did not need it and I was short for time. Before I knew it the mechanic came into the lobby and told me he broke part of my wheel while getting my tire off. I was confused as to what he was talking about so he led me into the back to show me. As he was explaining that the piece broke because of who ever put the tires on last tightened them too much and I would now pay for the part he broke, it hit me.........I didn't even ask him to be doing anything with my tires. When I asked why my tires were being messed with when all I wanted was an oil change, the Female owner said to me well we always do complementary tire rotation and I'm sure you were told that. At this point I'm getting pretty irritated and let them know that I did not ask anyone to touch my tires, and I shouldn't be paying for a part that is broken by their mechanic who performed a service I did not need, or ask for. The Male owner then stated fine I will take the charge off since you're whining so much about it. I waited around for 2 hours for their mechanic to fix it and never received so much as an apology from the owner, only the statement that it's better where they moved from because people aren't like they are around here. Can you believe it?! The point of the Groupon was for them to build up their customer base, but instead they lost more customers then they know. Businesses are build on word of mouth.....

High quality auto repair in Aurora OR

This shop has proven to me that they are knowledgeable, friendly, and reasonably priced. I got excellent, fast, and reliable service for some recent electrical problems with my Nissan truck. I happened upon their shop by accident when I was dealing with an emergency failure of my alternator. I will return here for all future automotive work since they earned my trust.