Alignment service near Portland, OR

I first brought my car into Nick's a few years ago. Got an excellent assessment and had about 1k estimate in suggested repairs. I could not afford this at the time so I did not fix all of the suggestions. And I never came around to it, until recently last week when I sent my car back in. I was expecting the same suggestions as last time, and probably even more. Though during this latest assessment, two of the issues from last time were not found. So I'm concerned that this newer assessment was not as thorough or the mechanic was not as experienced as the last one. This is disappointing, because I was interested in getting them all fixed. Secondly, the communication was just sub-par. When I dropped off my car I was told I would probably receive a text in the next 2 hours about what repairs need to be done. Four hours later I call because I have not received anything. They say that I will be emailed very soon. Nothing for another two hours. I call and they are surprised I didn't receive the email, but then it was sent promptly. They say the repairs can be done by the end of the day or maybe first thing in the morning. The morning came around and I didn't get a call or anything. I call around noon and they are just getting to my car. I end up getting my car around 3pm. I did not expect my car to be gone for a day and a half just for a steering fluid change. I understand if things get pushed back, which is expected with staff shortages and modern issues since 2020, but I just wish the communication was better. The whole time I felt like I was given the impression that my car would be done very soon, but it was pushed back and back without me being told, I had to call and ask. Lastly, I got a text message asking how my experience went. In short I mentioned some of what I mentioned in this review, and I didn't receive any response at all. So again with the communication issues. I will say that I do trust this shop and the folks that I communicated directly with were exceptionally nice and welcoming, but there are definitely things to work on.

NOTHING was done correctly. The distributor they took 4 days to put in ended up failing. The “high performance” control module that I bought for the distributor, they promised me was in the car was NOT in the new distributor. It was kept. The distributor WASNT tightened down and you could move it by hand. The valve covers were replaced which I didn’t NOT agree to. They leaked onto the exhaust manifold AFTER I got the car back. That was one of the jobs they recommended they should fix. They just charged me for new valve covers apparently because I ended up with a lot oil on my exhaust that had to be cleaned off again. And I paid another mechanic to do all of this work after I was over charged for the labor. 1200 I paid for basically nothing to be done right and a part to not be returned to me that I was lied to about being in my engine. I won’t be bringing my car back to Arthur’s. And I didn’t not like the response of the guy at the front desk when I told him about this.

The best experience I've ever had with a shop, hands down. I was about to cut bait on this car, after so many unresolved issues kept stacking up, but figured I'd give it one more chance with a new shop. So glad I did, because the car now runs and drives better than ever.. by a lot. Everything they did was clearly explained, plus they prioritized what needed to be done now, and what could wait. They obviously know everything about these cars, inside and out.. "Enthusiast Driven" is for real! I trust this crew 100%, which is something I never thought I'd say about a shop. Thanks, Double J crew, I'm looking forward to "phase 2" (the fun stuff)! Mat M. Portland, OR

Great experience with Todd and the team. They were clear, reasonable, and worked with me to get my Disco sorted out. Really appreciated their flexibility and help! -Joey Boerner

These guys are fantastic and would highly recommend them to anyone with a Rover. I made an appointment over the phone and got and instant text message conforming the appointment, connecting it to my phone calendar, what an easy way for me to remember. Plus these guys are super courteous in person, obviously very knowledgeable about their craft and were the opposite of pushy when it came to the work that was needed to keep my LR3 on the road, They got the work done when they said they would and stuck to the estimate. Honestly, they went above and beyond all they said they would and made me feel like I was taken care of when all was said and done. Don't waste your time somewhere else, you love your LR, send it to some guys who love them just as much. -Ron Cecil

Brought my car here after another shop had it for over a month without even looking at it. Car was done in 3 days and work is guaranteed for 3 years. Nice to have my wheels back and now I have a go to shop. Life is good.

I didn't know these guys existed until I had to call around regarding a potential valve issue for my TDI approaching 200k miles. Turns out it was a timing issue, related to a botched timing belt job from my last mechanic who (among other mistakes) didn't get the mechanical timing right at the time of installation, making any timing tweaks impossible to get to spec without redoing the whole job. David at Double J seems to know what he's talking about. They did the job right, under budget and on schedule, and my car runs like a top...all issues are resolved. I will definitely use these guys again.

My BMW has issues from time to time, and I highly recommend these guys. Jason is very good at diagnosing problems with my car, and the estimates for repairs are always far lower than what I would expect to pay at the dealership.

I was introduced to this shop from a friend. The people here are extremely knowledgeable and will do everything you need for you car! I will never let another wrench hand work on my A4 but Double J's.

I've taken several of my cars to Alan over the years, and have been continually impressed by the quality of the service and the pricing. The staff is extremely knowledgeable and friendly, and a pleasure to do business with. Highly recommend this shop.