I recently dropped off my 2019 Dodge Charger at Thompson Automotive be... read more I recently dropped off my 2019 Dodge Charger at Thompson Automotive because the steering began feeling stiff and rigid rather than smooth and effortless. Having some automotive knowledge, I figured this was due to the vehicle's power steering system. I didn't know exactly what type of power steering my vehicle had, as there are a few different options, but I knew that my experience driving the car had worsened. After dropping my vehicle off at Thompson Automotive and having it reviewed by one of their mechanics, I was notified that my vehicle didn't have power steering whatsoever, and thus, there was nothing to be fixed. Even the mechanic who inspected my vehicle reassured me as such, saying there would be nothing to do except add power steering to my vehicle. I insisted the steering was smooth until recently, but the mechanic shrugged off my concerns. Unconvinced, I called a friend who is a mechanic and runs servicing for a Dodge dealership. He reassured me that my vehicle does have power steering and informed me of different reasons why my power steering would be failing. With this in mind, I took my vehicle to a local Dodge dealership for another inspection. They notified me that my power steering rack was leaking fluid and that I would need a new rack and pinion. This was expensive but necessary, and upon receiving my vehicle with a replaced rack and pinion, my steering was back to normal. I'm disappointed in the lack of care and service from Thompson Automotive. I drive my car all the time, and my experience should guide the inspection process when diagnosing an issue. When I say that the steering used to be smooth and is now stiff, the mechanic should seek to understand why such a thing is occurring. How would it be that my car doesn't have power steering if I tell you it used to steer smoothly? Instead, my concerns were shrugged off. As a result, I cannot recommend Thompson Automotive to anyone seeking automotive repairs because of their lack of consideration and thoroughness when looking over my vehicle. At least they didn't charge for the time they spent misdiagnosing my vehicle.
Christy Naplin and the team at Thompson were great to work with. They... read more Christy Naplin and the team at Thompson were great to work with. They performed all the work on time, on budget and under an extremely tight schedule. Thank you
I have been ever so happy with Toy Doctor. They not only provide very ... read more I have been ever so happy with Toy Doctor. They not only provide very knowledgeable, technical and accurate maintenance for my car, but they provide one of the best customer service experiences in the city of Denver. Rachel, Chrissy and Cody are spot on when it comes to providing service to the customers. Artie is out and about and I know he is the umbrella over everything at Toy Doctor. Thank you everyone for the great service you provide. My car is over 20 years old now - a Toyota Echo - and it's the best car I've ever had... in part due to the wonderful maintenance I've gotten a Toy Doctor.