Right off the bat Wayne was very rude and would cut me off while I was... read more Right off the bat Wayne was very rude and would cut me off while I was speaking with him over the phone. When I arrived, I asked Wayne for my keys so I could get into my glovebox, and he did not give them to me. So, I had to break into my glove box and grab my things. I remembered I had a CD stuck in my radio, which I was trying to get out when Wayne walked up behind me (my daughter can provide witness to this) and accused me of trying to steal my radio out of my car. I asked him to get out of my personal space as kindly as I could, despite being uncomfortable and intimidated, to which he replied “get the f*ck out” and grabbed my keys. I was lucky to have my daughter here to witness this.
First, they tried to tell me my brand new shocks needed replaced. (It ... read more First, they tried to tell me my brand new shocks needed replaced. (It was almost funny to hear the service writer stammer and back peddle when I asked him why new shocks needed replaced). I paid for new rear (parking)breaks. They never touched the right side. Left side was removed but doesn't look like it is new. Paid for an oil change and lube. I still have black dirty oil. None of the grease zurks were touched. Paid for a new pitman arm and alignment. Truck will barely stay in it's lane. Drives way worse than it did before Scotty's worked on it. Service writer Matt acted very rude and disinterested in even acknowledging me both when I brought the truck in and when I picked it up. Stay away from this place.
they left me stranded with no mode of transportation. their shuttle s... read more they left me stranded with no mode of transportation. their shuttle service refused to pick me up at the end of the day. they refused to explain why this happened. they did come the next morning at 9:00 am. unbelievable & inexcusable.