Took my Mazda 5 in for a diagnostic because 2 different Mazda dealers ... read more Took my Mazda 5 in for a diagnostic because 2 different Mazda dealers had NOT been able to follow the guide for the known issues for a Mazda 5 listed online. Was told I needed a new transmission and it would be cheaper to trade it in (this was in the summer) waited for school to start again so my daughters auto tech class could look at it. Long story short a transmission control module later (plug and play device) changed by under age HS students and my car runs PERFECTLY. It was mis-diagnosed by these mechanics with yrs of experience. If I could rate less than 1 start I would because I am out the money for the diagnostic fee plus the time I had to wait for school to start again.
I had my car towed to this shop based on reviews because my car was st... read more I had my car towed to this shop based on reviews because my car was stuck in park. The guy who stated to be the owner quoted me $350.00 over the phone to fix a faulty wire set. I told him that was fine. The next day I called checking on the status of my car he said they were waiting on the parts and they will call me as soon as they were done. Two hours later I get call telling me my car was ready and it will be 782.00 but he put a faulty part on my car however, he ordered another one so I would have to bring it back to fix the following day. When I got to the shop I inquired on what was done today that more than doubled the price of what was quoted on the phone the day before. He tells me that the price of parts were added and the quote he gave me was for labor only. I asked him how did that even make sense? He became very irate threatening to remove the parts off my car and charge me $350.00 only. He also told me he could’ve charged me $1500.00 vice $792.00 (higher price then the 782.00 he said over the phone) he then offered me $775.00 as a discount. After I told him I would pay whatever he came up with but it would not be the last he heard from me he dropped the price to $650.00. Then he magically had the other part that he told me would not be in until Saturday and would take about 20 minutes to fix. So to eliminate me having to come back he put the new part on my car in less than 5 minutes. Then he says he had the part all along he just had his mechanic working on another car and he couldn’t get to it until the next day. This shop see women as a financial gain and over charges them hoping that they aren’t car savvy and tries to rip them off. BEWARE OF THIS CON ARTIST AND DO NOT TAKE YOUR HERE!
David was awesome. He is a natural teacher; took me through his though... read more David was awesome. He is a natural teacher; took me through his thought process, showed me the diagnostic codes and actual showed me under the hood and under my vehicle. OMG, I have never had that kind of service at a dealership. Thank you and I will definitely tell all my friends about your company! Honesty and integrity-love it! Bonnita W. San Antonio, TX