Car detailing service near Springfield, OR

Employees at the car wash accidentally raised the antenna on my SUV before sending it through the car wash resulting in a bent/broken antennae. I didn't notice that it was bent and broken until I was about a mile away on I -105 and had increased my speed which made the broken antenna quite obvious as it was now flopping in the wind!!! I IMMEDIATELY called the manager, Arron, told him what had happened, I offered to return to the car wash right then. Arron said that wasn't necessary, that the problem would be taken care of and asked for the make/model/year of my SUV along with my contact information which I provided him with. Aaron said that he would get back to me in 48-72 hours. After not hearing from Aaron for a week, I called Elite Car Bath and again spoke with Aaron. I was told that the owner, Lanna, would not take responsibility as it was not brought to their attention on site. Aaron was aware that Elite Car Bath was responsible for the damage. I asked that Lanna call me and/or that I be notified when she was on site so that I could stop in and speak with her. It is now 5 days later and I still have not received a phone call. I have now left a second follow up message today again requesting a phone call from Lanna. I firmly believe that if damage is done to a vehicle by the establishment and/or it's employees then the owner needs to be professional, honest and make reparation for damages done. Lanna needs to act as a reputable business owner! I will happy to amend my review if the owner acts in a responsible manner!