This place was to check out our transmission and call our warranty com... read more This place was to check out our transmission and call our warranty company and tell them what was wrong to see if they would cover the costs to be fixed. We explained that it is our only vehicle and it was hard to go without, but they said to drop it off and they would fix it this week. We've called several times this week to find out the status, because they never even called the warranty company to tell them what was wrong and to see if they could even do the work. Each time we called, they said, "Oh, they are getting to that this afternoon" but they never got to it. We drove by the place to see if the van was still sitting in the same place, and the interior light was on and the car was unlocked! This was at 9:30 at night, so I don't know what happened! Then, my husband finally had enough and went to pick it up 4 days later because they still did nothing to it, and they had put a rag over the latch where the hatch locks into place. Why? What was the purpose of this? I'm not understanding why a company would have you bring your vehicle to them if they couldn't get to it at all anyhow, and then put a rag in the back - the transmission is up front! What was the purpose of being like that?? And the lady that answers the phone is rude and disrespectful!!! I wanted to know if they could get to it today, and if not, then I would come get it and take it elsewhere. she stated that I want to get it, so I should just come get it. I explained again that I am not saying I want it back, unless they can't get to it, and she told me just come get your car. - Professional much?
very helpful tecs! The best in the area 5 stars Ray
The folks at Hanover Lube and Brake have always been great no matter w... read more The folks at Hanover Lube and Brake have always been great no matter what the problem was with my car or my family member's cars...The girls at the desk (usually Tammy and Connie) are welcoming and very helpful in arranging times to bring my car(s) in for service...They are also very knowledgeable about car repairs in general...Dean has always been very kind and generous (not just with me and my family) with anyone who comes into the shop...I highly recommend Hanover Lube and Brake for all of your car care needs !