Brake repair service near Bellaire, TX

Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.

I have been coming to this location for nearly 5 years and have seen the changes that have taken place with the staff and management. Recently, I took my husband's 2010 Chevy Silverado in to get a rebuilt engine and had to bring in my 2012 Chevy Malibu at the same time for a new engine, this was completely unexpected and frustrating, yet Thomas ( manager) made our experience well worth our time and money. Thomas went above and beyond for us. He is/ was honest, straightforward, dedicated to making us happy, and you know he loves what he does for a living. Cars are his passion and for that our family is grateful to have him as our mechanic. Thank you, Thomas for everything! Teresa Neal