20 plus year customer but Parra lost me this week. I think the world ... read more 20 plus year customer but Parra lost me this week. I think the world of Ron. I've always felt Mid Cities would be honest and straight forward about what repairs were absolutely needed and which weren't necessary. Also felt I was getting competitive price. Something has changed over the last year or 2. Never felt I had to double check the cost they were quoting. Purchased a used pick up for new cabin in Michigan. Knew truck wasn't perfect but first repair quote was $5k. Really bigger issue was the cost of the repairs. I'm not a technical guy but in my research, I found their pricing to be very high. Honestly felt taken advantage of. Also happened with my daughters Mazda turbo replacement last year. $3500 repair on a car we sold last month for $3500. In past Mid Cities would of told me to not repair and get what you can for it. I depended on them for honest feedback and fair prices. Unfortunately, after 20+ years I'm in search of a new repair shop I can trust. Great folks at Mid Cities and I wish them the best.
Found my new shop. Knowing they offer a shuttle service is a huge plus... read more Found my new shop. Knowing they offer a shuttle service is a huge plus, but the service and fair price is what I'll come back for. My mechanic worked with me on my parts issues and I feel like I got a good price for quality installing shocks all around. Staff made it as painless as possible and truck drives like it did new. Thanks gang :)
Charles the service manager is OUTSTANDING. My car would not start at... read more Charles the service manager is OUTSTANDING. My car would not start at my home. I had a jump from AAA. Later when I pulled my car out of the garage there appeared on my dash many symbols. I called Lexus and they told me it could be my altenator, traction, etc. not safe to drive and needs to be towed. I again called AAA and had my car towed to your facility which I had used before. Charles called me and said he charged my car and all symbols went off my dash and everything was fine. I have no car knowledge. I am my husbands' care giver.. We are both 86 yrs. old. Charles arranged to drop off my car and have another person and car from their facility drive back so that I did not have to drive anyone back to your facility. THIS IS MOST CARING AND GREAT SERVICE. I SO APPRECIATED ALL HE DID FOR ME DURING THIS TRYING TIME. If I had gone to Lexus who knows what they would have said was wrong with my car or the cost. THANK YOU VIRGINIA A. TALAC
