If I could give this place in Euless a rating of zero I would. Worst e... read more If I could give this place in Euless a rating of zero I would. Worst experience ever. They had my car from August 17th until September 27th. Every time I had to call and check on my car Steve told me the same story "We need to paint and put it back together ". I heard this lie at least 4 times over this period of time. Steve also had told me that if I had a different Insurance Company my car would have been repaired quicker. I was tired of all the BS and called the Manager Jeremiah and his story of why my car was taking so long was that he had some people quit. Not my problem, all I wanted was my car. I was having to pay the rent car out of my own pocket, but when my car was not ready on 9/14/17 I told them they were covering the rent because it had already cost me over $800 and now I had to have my car payment put on the end of my car note. They did eventually cover the cost after I had to tell Steve a 2nd that they were covering the rent car. Well finally I got my car on 9/28/17. Was apologized to for it taking so long but was told by Steve that every once in awhile you get a bad apple(was I that bad apple?). Sure was how I took it. Then to top it all off Steve said I would be receiving a Survey and could I give him a good review, because it would sure help him but if I felt like I couldn't, could I not fill it out at all, because if I gave him a bad review because I thought he didn't deserve a good it, it would be bad for him. I'm sorry but did he ever think how bad this was for me when they had my car for like 40 days?!?! I believe not because they made sure I paid them that $400 deductible that they should have ate after the nightmare they put me through. I have been in touch with their Corporate Office and will keep calling them until something is done to reimburse me for the Sorry treatment I received from this place. I wouldn't recommend my worst enemy to this place. Still no phone call from Corporate so they will be receiving a call from me.
I have taken both cars on a couple of occasions. They are great at the... read more I have taken both cars on a couple of occasions. They are great at the complicated issues. The cars are getting older and are starting to have issues. I can trust the team to diagnose everything correctly. On a recent visit, I was following my wife in her car. Her comment, "Autocare European, won't they be expensive?" The answer is they are very affordable. Plus on one visit they gave me a loan car. Plus, they detail the car on each visit. I am sold.
I have been need to write a review for this shop for almost a year now... read more I have been need to write a review for this shop for almost a year now. There is a much larger "Subaru shop" that has given this place some huge negative critisism over the last few years online and yet this place continues to grow. Everytime I go up there it is bigger and better everytime. I had my 08 Outback XT engine rebuilt and then had the car tuned there back in February of 2014. Since then the car has been nothing but awesome. I chose Auto Science because of the atmosphere and the quality standards they use to put cars together with. I do find it quit dissapointing the length some people go to defame this place. The reason for this review is I met Adam at the other shop where he works and just put 2 and 2 together. This guy is leaving bad reviews everywhere and has been doing it for months, just check the dates on them. To all the Auto Science employess,Keep it up, yall kick ass!