Overall this establishment is lacking leadership and professionalism. ... read more Overall this establishment is lacking leadership and professionalism. I've taken my truck for service twice and will not be returning. The level of service and professionalism is not worth another visit. Its a son and father run business with distinct difference in management style. The son AJ is much more attentive, responsive, and manages with a sense of urgency; however did not prioritize customer service when it came time for checkout (he had already gone for the day so assumed father would handle it). The father Alex is patronizing when he speaks, no sense of urgency, and total lack of accountability and professionalism which is required if you are going to own a business. I had questions about fees I was not aware of prior to checkout. First of all he could not explain how the different amounts were calculated or derived. He continued to remind me of services they "threw in" to compensate and gave me an earful of how his son is too blame for many of the discrepancies and inefficiencies of the shop. He said he's told his son time and time again but that his son won't listen and even asked if I would go back and talk to his son with the hope that he'd listen to me...COMPLETE LACK OF ACCOUNTABILITY AND PROFESSIONALISM. AJ, with a boss and dad like that you're being set up to fail. What a shame because I prefer to support small businesses vs dealerships but will not be returning here again.
Guys, this place is great. I can’t recommend them enough. They aren’t ... read more Guys, this place is great. I can’t recommend them enough. They aren’t pushy at all. My vehicle has 250,000 miles on it. It needs some work. I can’t get it all done. They help me sort through what was a safety issue and what could be left undone. They didn’t try to upset me on anything. They didn’t try to have me do the most expensive things. I actually know my cars (they don’t know that) and they were honest to a fault! Friendly! Wonderful people! You also get a free car wash with your service. My car sits under a tree that leaves sap on the hood. It’s awful. They scrubbed the sap off the hood. They didn’t have to. Wonderful people! Rayna Hanschen Dallas, TX
the best place I’ve ever taken my car to. Hassan and his staff are inc... read more the best place I’ve ever taken my car to. Hassan and his staff are incredible! They provide top notch services with excellent customer service. They were friendly, Will definitely continue using kwik kar in the future Hakim Almazrawi