Emissions testing service near Roanoke, VA

6/4/2022 Brought my mothers car in for inspection and I was in and out in less than 45 minutes… exceptionally pleased w the customer service provider all staff were extremely friendly and helpful. Happy, knowledgeable and very pleasant employees. Super super satisfied w the service received today… Chris Harper (mechanic/technician)

I brought my car in hoping I had chosen an honest garage this time. I had been having a lot of noises coming from the front end of my car. Long story short they have earned my business from here on out. They called me with an estimate and let me know what the problem was. They were able to have it ready in one day and my total was less than my estimate. When I was in the office picking my car up everyone else who was in there for service was telling me what a great job they do and how trustworthy they were. It is hard to find an honest mechanic these days.

I have been a customer for several years – never had a reason to complain but since I’ve been cheated, everyone should know what to expect. They say they honor warranties and work with them all the time but they will not bother to call the warranty provider and with their own interests in mind will say the warranty does NOT cover it. After pulling records from my warranty provider, they never called to even ask if it was covered – I had an ultimate warranty which was bumper to bumper equivalent. After bringing this up to the owner Marc Wilson, he said he didn’t care and it wasn’t his job to work with the warranty company and it’s my fault that it wasn’t submitted to warranty.

See my BBB.0rg complaint. At this point, the owner is unwilling to even look at or consider, after driving this car for 16 years as one owner and no issues, bringing to him for major repairs ($4600) ten miles out of his shop my engine catches on fire. Search BBB.0rg for the complain and consider taking your vehicle elsewhere. This organization has become shady, after a long run.

I was traveling from New Market, VA to home in Morristown, TN and I realized my car was leaking something. I called this garage and they agreed to look at my car. I was in and back on the road in about an hour. The people at this garage were exceptionally nice and so polite. I asked what I owed when they were through and the man said nothing. He said he could not charge me and stated that he just hoped that someone would help his wife if she had issues and was that far from home.

The staff are friendly, the service is fast, and the prices are very reasonable! I have used South Main Auto for car maintenance needs for years, and have never been disappointed. If I need maintenance on my vehicle and must be on the other side of town within 15 minutes, the crew will gladly shuttle me to my destination for free, and get me back to the shop at my convenience to pick up my vehicle! Hands down I recommend South Main Auto!